Studio Technology Lead

Act as the first IT point of contact for the Montreal studio Build, configure, and maintain custom, high-performance systems optimized for creative and development workflows Support the studio with a wide range of IT needs, including triage, hardware diagnostics, upgrades, and hands-on repairs Manage Mac and Windows workstations, including imaging, patching, user provisioning, and security compliance Administer and support the Meraki-based network infrastructure Coordinate onboarding and offboarding processes, including asset tracking and access provisioning Ensure infrastructure meets performance, reliability, and security standards Provide support for conference rooms, A/V setups, and on-site events Use ServiceNow, JIRA, Confluence, or equivalent tools for documentation, tickets, and projects Maintain accurate and up-to-date documentation for systems, processes, and configurations Manage vendor relationships for hardware, services, and local support needs Experience in technical operations, systems administration, or IT infrastructure, preferably in game development, VFX, or creative production Experience supporting technical workflows and applications common in game development, such as Unity, Unreal Engine, Perforce, Git, or digital content creation tools Strong capability in building, upgrading, and supporting custom workstations Practical knowledge of both macOS and Windows in a production environment Hands-on experience with Meraki networking hardware or similar network platforms Familiarity with identity and endpoint management solutions, including Microsoft Intune, Azure, Microsoft 365, and Entra ID Understanding of remote access tools such as Parsec to support hybrid workflows Ability to operate independently while staying aligned with distributed teams and global IT operations Proven communication, documentation, and organizational skills A proactive, solutions-focused mentality with a high degree of ownership 5+ years of relevant experience in IT infrastructure or systems support Experience coordinating technical operations in a fast-paced, startup or studio buildout environment