Supervisor, Warranty and Contracts

SMS Equipment is looking for a Supervisor, Warranty & Contracts to support key warranty and contract functions across the business. Reporting to the Manager, Warranty and Contracts, this role is responsible for the day-to-day supervision, development, and training of the warranty team, along with analyzing data, preparing reports, and supporting overall warranty operations. The successful candidate will play a hands-on role in ensuring efficient processes, strong team performance, and effective support of the warranty function.

Work Location: Acheson, AB
Salary: $85,000 - $100,000 Annually
Work Arrangement: Hybrid – providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday - Friday

What You’ll Do

• Supervise, coordinate, and balance workloads for Corporate Warranty personnel to ensure timely, accurate, and consistent service


• Lead, coach, train, and mentor employees, including providing performance feedback, development support, and input into evaluations and vacation planning


• Ensure adherence to company policies, procedures, systems, and warranty standards


• Lead the development and delivery of warranty training, onboarding materials, work instructions, and workflow documentation across corporate and branch teams


• Support core warranty operations including claims job sharing, factory campaigns, OEM labour rate submissions, and system and rate updates


• Oversee warranty tools, databases, and SharePoint resources to ensure information accuracy and accessibility


• Prepare and review warranty reporting, including analysis of WIP, AR, costs, risks, and recovery


• Collaborate with OEMs, branches, IT, Sales, Finance, and Service to support warranty setup, vendor onboarding, and process improvements


• Act as a key liaison for branch warranty support, assist with continuous improvement initiatives, and provide coverage in the Manager’s absence

What You Bring

The successful candidate will bring prior office administration experience along with demonstrated warranty experience, enabling them to confidently support warranty processes, documentation, and day‑to‑day administrative operations in a fast‑paced environment.

Other requirements include:

• Previous supervisory experience


• Previous accounting knowledge considered an asset


• Strong computer proficiency, including data manipulation, word processing, spreadsheets, email, and internal electronic systems


• Strong verbal communication skills with the ability to clearly provide and exchange information


• Excellent time management, prioritization, critical thinking, organization, and attention to detail

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

Pre-Employment

Candidates may be required to complete:

• Credential verification


• Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.