Team Lead (Digitization)

Role: The Team Lead (Digitization) is responsible for
providing technical leadership, operational oversight, and day-to-day support
to the digitization team to ensure the accurate, efficient, and timely
processing of assets and historical records. This role serves as the primary
liaison between the client and project team, overseeing collection planning,
records digitization workflows, metadata quality, team performance, training,
and continuous process improvement.

The position requires a strong understanding of records
management, digitization best practices, metadata standards, quality assurance
processes, and document management systems, along with the ability to mentor
team members and resolve operational and technical challenges.

Primary Responsibilities:

• Lead and provide day-to-day technical and
  operational support to the digitization team, ensuring productivity,
  quality, and timely delivery of project objectives.
  
• Coordinate with clients and project
  stakeholders on new data collection initiatives, including scope
  assessment, resource planning, timelines, and execution roadmaps.
  
• Plan and oversee onsite and offsite
  records collection activities and maintain accurate inventory tracking
  throughout the digitization lifecycle.
  
• Develop, maintain, and improve SOPs,
  metadata standards, processing guidelines, and project documentation.
  
• Provide technical guidance on records
  processing, metadata capture, document indexing, file classification, and
  document management systems.
  
• Coordinate metadata tracking, data
  validation, and reporting to ensure accuracy, completeness, and compliance
  with project requirements.
  
• Establish and monitor quality control (QC)
  processes, conduct audits, investigate issues, and implement corrective
  actions to maintain high-quality deliverables.
  
• Lead onboarding, training, and
  knowledge-sharing activities while promoting continuous improvement and
  best practices across the team.
  
• Monitor team performance, workloads,
  resource utilization, and project progress through dashboards, status
  reports, and productivity metrics.
  
• Identify risks, bottlenecks, and
  opportunities for process improvement, and support project planning,
  forecasting, and resource allocation.
  
• Serve as the primary point of contact for
  team inquiries, operational issues, and stakeholder communications,
  escalating complex matters as required.
  

Requirements

Requirements:

• Strong knowledge of records management,
  digitization workflows, metadata standards, and document control
  practices.
  
• Experience supporting document management
  systems, preferably ProjectWise or similar enterprise content management
  platforms.
  
• Demonstrated ability to lead teams and
  provide day-to-day operational and technical support.
  
• Strong analytical and problem-solving
  skills with the ability to identify process improvements and implement
  solutions.
  
• Experience with quality assurance, quality
  control, and compliance monitoring.
  
• Proficiency in Microsoft Office
  applications, particularly Excel for reporting, tracking, and data
  analysis.
  
• Excellent organizational, communication,
  and stakeholder management skills.
  
• Ability to manage multiple priorities and
  adapt to changing project requirements.
  

​Qualifications:

• Bachelor’s degree in information
  management, Library Sciences, Records Management, Engineering, GIS,
  Information Technology, Business Administration, or a related field;
  equivalent education and experience may be considered.
  
• Minimum 3–5 years of experience in records
  digitization, document management, information management, or related
  disciplines.
  
• Demonstrated experience leading teams,
  providing technical support, and delivering project outcomes within
  established timelines and quality standards.
  
• Experience with ProjectWise, document
  management systems, records management platforms, or large-scale
  digitization projects will be highly desirable.
  

Benefits