Technical Analyst Systems Integration

RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, twenty-three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Technical Analyst – Systems Integration is responsible for designing, implementing, and improving automation workflows, API integrations, and system interoperability across the organization’s SaaS, cloud, and enterprise platforms.

This role focuses on reducing manual effort across the organization, improving data consistency, and enhancing operational efficiency through scalable, reliable, and secure integration solutions. The analyst operates proactively, identifying inefficiencies, risks, and gaps in systems and processes, and implements pragmatic technical and procedural improvements.

Duties and Responsibilities

• Proactively identify inefficiencies in technical systems and operational processes, and recommend improvements


• Build and manage API and data integrations and automation workflows to enable secure, reliable data exchange between internal and external systems such as Workato, Shopify, Auth0, Freshservice, and Microsoft Fabric


• Administer user and group lifecycle management, including onboarding, offboarding, and role changes, ensuring secure and consistent access across all systems


• Manage core cloud services including SharePoint, Exchange, and Azure resources, while maintaining governance over identity (Entra ID), enterprise applications, and access structures


• Identify and prioritize automation opportunities that reduce manual effort and improve process efficiency


• Develop reusable integration patterns and standards to support scalability and reliability


• Manage Azure resources and automation capabilities, including Azure Automation


• Monitor platform performance, service health, and operational readiness across cloud services


• Administer and automate user and group lifecycle processes including onboarding, offboarding, and role transitions


• Oversee certificate lifecycle management for users and devices to ensure secure authentication and trust


• Leverage PowerShell, APIs, and automation tooling to standardize processes and workflows


• Improve auditability, consistency, and repeatability of IT operations through automation


• Develop and maintain technical documentation for automation processes and system integrations


• Independently assess risk and implement proportionate technical and procedural controls

Skills and Qualifications

• 4+ years of experience in systems integration and automation


• Significant experience with REST APIs and Automation Platforms (Workato, Azure Automation)


• Experience managing Microsoft 365 and Azure environments


• Experience with Microsoft Fabric data pipelines and lakehouse architectures


• Strong PowerShell Scripting and Infrastructure-as-Code Skills


• Strong understanding of identity and access management concepts (Entra ID / OAuth / SSO)


• Strong written and verbal communication


• Automation-focused certifications from Microsoft or Workato considered an asset

About us:.

The target salary range for this position is $65,000 - $82,000 CAD. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage


• Enjoy the hybrid work option designed to bring an excellent balance to your life.


• Embark on a continuous development journey. You have access to $3500 annually to invest in your professional growth.


• Vacation days


• Stay healthy with our rich benefits package


• Protect your future with our Pension plan


• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace.