Technician, Service Execution, Services-1

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Summary: Responsible for repair, commissioning, and training of Normet Equipment in a safe and timely manner by performing the following duties.

Duties and Responsibilities:

• Apply knowledge and abilities to perform technical repairs according to schedule.

• Diagnoses and troubleshoots mechanical problems with the appropriate equipment to determine most efficient course of action.

• Estimates repair costs and obtains authorization prior to beginning work for all repairs.

• Modification and/or repair of vehicle systems including chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.

• Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.

• Completes repairs in a timely manner.

• Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.

• Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).

• Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.

• Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time.

• Coordinates with Parts Department to obtain repair items, components and information as needed.

• Coordinates with Parts Department to complete necessary warranty paperwork. 

• Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Service Cluster.

• Performs other related duties as assigned.

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