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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technicien·ne support technique in Canada.
This role is ideal for a customer-focused IT support professional who thrives in a fast-paced technical environment and enjoys solving a wide range of issues across software and infrastructure systems. You will act as the first point of contact for clients, ensuring efficient troubleshooting, quick service restoration, and high-quality technical guidance. The position combines hands-on support, client advisory responsibilities, and exposure to modern cloud and server technologies. You will work closely with internal teams to diagnose, escalate, and resolve technical incidents while contributing to service improvements. The environment is collaborative, dynamic, and oriented toward continuous learning and operational excellence. Remote work is fully supported, with optional access to offices in Québec or Rimouski.
Accountabilities:
- Analyze incoming support requests, assess urgency and complexity, and either resolve issues or escalate them to the appropriate technical teams.
- Provide first-level software and technical support to ensure rapid service restoration and high client satisfaction.
- Diagnose, troubleshoot, and resolve issues related to software applications, client environments, and internal systems.
- Perform remote software installations, configurations, and technical interventions.
- Advise clients on the effective use of applications, tools, and technologies provided by the organization.
- Support and maintain environments involving cloud, server, and database technologies, including continuous problem resolution.
- Contribute to process optimization and automation initiatives, including the use of artificial intelligence to improve operational efficiency.
Requirements:
- Diploma (AEC or DEC) in information technology or equivalent relevant experience.
- 3 to 5 years of experience in IT support or technical support roles.
- Strong experience with IT environments including troubleshooting of operating systems and business applications.
- Solid knowledge of Windows 10, Windows 11, and Microsoft Office tools (Word, Excel, Outlook).
- Experience with remote support tools and IT service environments.
- Knowledge of cloud environments such as Microsoft Azure.
- Experience with server environments including Windows Server 2016 and newer versions.
- Knowledge of databases such as SQL Server; familiarity with Linux and containerization tools such as Docker is an asset.
- Strong analytical thinking, autonomy, and ability to prioritize tasks in a high-volume support environment.
- Excellent communication skills in both French and English (bilingualism required due to national client base).
- Interest in integrating artificial intelligence tools into daily workflows to improve efficiency.
Benefits:
- Fully remote work environment with flexible scheduling options outside of client service commitments.
- Competitive vacation policy starting at 3 weeks in the first year, increasing with tenure.
- Five paid personal days and one paid volunteer day annually.
- Comprehensive employer-paid health, dental, and insurance coverage from day one.
- Employer-matched group RRSP retirement savings plan.
- Annual wellness and active lifestyle bonus program.
- Employee assistance program and access to telemedicine services.
- Equipment replacement program every four years, with option to keep the device.
- Additional perks including birthday gifts, employee share purchase program, and equipment financing options.
- Strong focus on work-life balance and employee well-being.
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