W&FJ Sales Specialist

Location: CHANEL Yorkdale Boutique (Holt Renfrew)

Reports to: W&FJ Boutique Manager

Contract: Permanent, Full-Time

Your role @ Chanel:

As a Watch & Fine Jewelry Specialist, your role will be to help maximize and support all sales opportunities while maintaining the CHANEL standards for W&FJ. You will also create strong partner relationships by collaborating with CHANEL Fashion Advisors in accompanying clients through the Watches and Fine Jewelry universe. You will also help build brand and customer loyalty through excellent client service, product knowledge and care, personal presentation and teamwork.

Your Impact @ Chanel:

• Drive the Watches and Fine Jewelry business on a day-to-day basis with a strong commitment to client experience and a sales-oriented mindset.

• Create a standout experience for all clients by establishing their needs and preferences before sharing brand story and product expertise.

• Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities. This includes all categories of the division including High-end watches and High Jewelry.

• Be the Watch and Fine Jewelry EXPERT when collaborating with Fashion Advisors who are introducing WFJ pieces to their clients. Help support the “styling” journey with client who are being introduced from Fashion.

• Maintain an awareness of Company and Boutique sales targets and performance, working towards all commercial objectives and goals set, including unit targets (as directed by W&FJ Manager)

• Collaborate with Management, Head Office, and team members to support local events.

• Complete any necessary administration, adhering to set procedures and policies as appropriate.

• Assist with regular stock level checks and ensure a high level of aftersales care through attentive follow-up.

• Establish and maintain sufficient knowledge of current merchandising guidelines as well as the ability to always maintain set standards.

Although comprehensive, the job description is not exhaustive, and additional duties may be added according to the needs of the business.

What You Bring:

• 3+ years of Luxury retail selling experience, preferably in a similar role or customer service setting

• Knowledge of operational standards and tasks

• Proven ability to drive and exceed individual and store results

• Proven ability to work in a fast-paced environment

• Excellent attention to detail

• Excellent communication skills, and the ability to handle multiple tasks simultaneously

• Strong organization and follow-up skills (essential)

• Professional presentation and behaviour

What Energizes You:

• The universe of Watches and Fine Jewelry

• The history and heritage of The House of CHANEL

• Being truly service minded, balanced with a strong sales capacity

• Building collaborative partnerships and relationships in a team-focused environment

• Appreciation and passion for culture, beauty, and luxury  

What You’ll Gain:

• The opportunity to work within the fastest growing division at CHANEL

• Be part of a collaborative and inclusive team

• Develop strong, lasting relationships with clients

• Competitive compensation: 80-85kCAD base salary annually + incentives

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC.  welcomes all applicants for this position. We are committed to fair and accessible employment practices.  Accommodations are available upon request for candidates with disabilities throughout the recruitment process.