Wanless- Store Supervisor

Type of Position: Supervisor  
Supervisor's Title: Store Supervisor

Department: Operations

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

Role and responsibilities include, but are not limited to:

Customer Offering

• Deliver exemplary customer service
• Greet customers when they enter the store and take customer to product when required
• Generate sales by educating, advising and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market tends in partnership with management
• Evaluate programs and promotions for effectiveness and offer recommendations to management
• Assist customer from store and/or offer car service when appropriate
• Create a culture that has a passion for Cannabis

Day to Day Operations

• Meet or exceed department financial targets through partnership with management
• Ensure location follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure store is presentable and relay any maintenance issues to management
• Manage communication (mail, email, voicemail) in absence of management
• Manage ordering and receiving in partnership with management
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS, LP meetings and training sessions as required
• Stock shelves and cooler with product
• Set daily tasks for the store in absence of management
• Review flyers, upcoming event and promotions; execute appropriately
• Participate in routine store maintenance and cleaning
• Stay up to with industry legislation, trends and new products Other tasks as assigned

Regulatory Adherence

• Ensure that OHS, LP, SellSafe, Qualified Cannabis Worker (QCW) and other regulatory requirements and procedures are implemented and adhered to
• Maintain First-Aid, LP and OHS Training
• Maintain SellSafe and Qualified Cannabis Worker (QCW) Certification
• Ensure AGLC/BC LRS/AK ABC Board and other government guidelines are met
• Adheres to all Nova policies, with a focus on Social Responsibility

Experience and Qualifications

• Minimum, 1-year supervisor experience (preferred)
• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid SellSafe & QCW (Qualified Cannabis Worker) certification
• First-Aid Certificate is considered an asset
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 18 years of age or older
• Must have reliable transportation to commute to/from work

To Apply

If you are excited about this opportunity and meet the criteria listed above, we want to hear from you!  Please send your resume to [email protected] for consideration.

We are an equal opportunity employer committed to workforce diversity. We thank all applicants for their interest in Nova Cannabis; however, only candidates selected for an interview will be contacted.

Reminders Before Applying

• Please ensure that you notify your Store Manager of your application.
• Area/Regional Managers must complete an Internal Reference Check Form before internal candidates can be interviewed.

Thanks for applying!

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