Warehouse & Delivery Associate

Full-Time Warehouse & Delivery Associate (Shipper/Receiver/Driver) at our Little Italy Location (10878 95 Street) in Edmonton, AB

Want to enjoy a free lunch shift and a yearly bonus?

Join us in our mission to Connect community through food and cultural experience Working at the Italian Centre Shop is like being part of our family.  We value, reward, and promote team members who are passionate about food, family, community and committed to doing a great job

Schedule Details 

• Monday to Friday availability 


• Morning shifts


• Occasional evenings and weekends 

What We Offer

• Free lunch with most shifts


• Yearly bonus


• Onsite parking


• Health & Dental benefits for full time employees


• Opportunities to learn and grows


• Flexible work schedule

Duties and responsibilities

• Prioritize providing exceptional customer service to deliver a positive customer experience thereby cultivating a positive reputation for the company and fostering customer loyalty.


• Reviewing and verifying invoices and purchase requests to ensure accuracy.


• Preparing, loading, and delivering a wide variety of Italian Centre Shop products to clients within the city and surrounding areas as requested.


• After delivery, go over the order with the client and double-check it against the invoice.


• Establishing and maintaining outstanding relations with customers.


• Engaging with customers, answering questions, and promoting products and services enhances loyalty, sales, and profits.


• Assisting in the loading and unloading of products from trucks in a safe manner.


• Processing transactions accurately and efficiently by reviewing the packing and delivery slips and invoices.


• Delivering high-quality products to our customers in a safe, courteous, and timely manner.


• Promoting a positive company image by actively engaging with employees, customers, suppliers, and the community.


• Ensuring the truck is clean and well maintained to positively represent ICS by regularly cleaning inside and out.


• Completing a safety check of the vehicle prior to leaving ICS, including checking for damage, and doing signal and brake checks.


• Ensure that regular truck maintenance is completed, including checking oil, fluids, tires, signals, and brakes; notify the manager immediately if any maintenance is required.


• Filling out logs as directed by the manager.


• Ensuring a log is kept of all returns, including the reason for the return (wrong product, unaware of price, etc.), and reporting returns to the manager daily.


• Being aware of and following basic inventory and waste guidelines.


• Adhering to shipping and receiving policies and procedures.


• Loading and unloading products from trucks.


• Receiving merchandise and ensuring the shipment content matches invoices and orders.


• Picking, packing, sealing, and labelling products to prepare them for shipping.


• Stocking shelves with received shipments, using the appropriate sorting and organization system and equipment.


• Moving products around a warehouse using a pallet jack.


• Working collaboratively as a team and assisting other teams when required.


• Maintaining a clean and organized working environment.


• Building pallets and picking orders.


• Representing ICS both in and out of the store.


• Adhering to all food safety protocols, standard operating procedures, health and safety policies, and other programs and initiatives.


• Other duties as required.

Physical requirements

• Long periods of standing, walking, and sitting.


• Frequent motions include bending, twisting, squatting, pushing, pulling, and reaching.


• Manual and repetitive tasks.


• Frequent lifting up to 22.5 kg (50 lbs) is required.

Qualifications 

• High School or GED from an accredited school system or program is preferred


• A minimum of two-year experience in a warehouse role


• A minimum of two-year experience in a customer focused role 


• Forklift certificate is an asset.


• Valid class 5 Drivers License with a clean drivers abstract

Skills and Abilities

• Excellent listening skills and communication skills, both verbally and written.


•  Ability to work under pressure while always maintaining a professional image.


• Working as a partner and/or team member with little direct supervision.


• Having a well-balanced concern for both tasks and people.


• Having a genuine concern for the needs of customers.


•  Familiarity with local streets, neighborhoods, and routes.

Working Conditions

• Required to work a variety of shifts, including mornings, days, holidays and occasional weekends.


• Required at times to work with challenging customers and/or situations.


• Exposed to hot and cold environments. (freezers, coolers, Indoors, outdoors, in all weather conditions)


• Exposed to loud noises and moving equipment.