Warranty Associate - OpenRoad Mazda Port Moody

DRIVING POSSIBILITIES

Position: Warranty Associate
Status: Full-Time

Dealership: OpenRoad Mazda Port Moody
Department: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen


• Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching


• Internal and external, training & development opportunities for skill-development and growth


• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment


• Comprehensive extended health and dental plan, tailored around Associate wellness


• Recognition and Engagement Events! 

SUMMARY:

The Warranty Associate is responsible for taking each work order and processing the warranty claims.  They will ensure they accurately process all manufacturer’s warranty claims, meet performance objectives, and process customer invoice payments in a friendly and timely manner.

ROLE & RESPONSIBILITIES:

• Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.


• Invoice payments and process daily warranty claims


• Ensure correct labour and parts information is claimed.


• Correct rejected claims to ensure maximum number of claims are paid daily.


• Enter Warranty Credit Statement.


• Process and post Warranty Aging Report.


• Maintain an effective warranty claim filing system.


• Follow proper paper flow procedure for the Service Department.


• Verify and update customer information on the manufactures system.


• Maintain paperwork and write-up in an orderly manner, and ensure reception area is in a clean and orderly fashion.


• Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.


• This position will be expected to perform other duties as assigned by management.


• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of techniques of customer service and retention.


• Ability to maintain records and prepare reports using a computerized equipment maintenance system.


• Ability to work cooperatively with other employees.


• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.


• Ability to make sound decisions in a manner consistent with the essential job functions.


• A valid British Columbia driver’s license, with a clean driving

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application. 

https://orag.bamboohr.com/careers/4808

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US! 

We thank all those that have applied. Only those considered for the position will be contacted.