Warranty Coordinator

Role:

We have an immediate opening for a Warranty Coordinator  in our Edmonton Branch. Reporting to the Branch Office Supervisor, the Warranty & Purchasing Administrator manages warranty inquiries and claims, assists in purchasing of supplies specific to purchase orders and assists in reducing operational costs. This role will have a primary focus on Residential & Commercial Warranty claims with supporting the Administrative Assistant and providing backup support for the parts department when needed. This role is a permanent, full-time position

Responsibilities

• Administers, processes and authorizes warranty claims, based on the manufacturer’s/supplier’s/CDS criteria 


• Responsible for processing exceptional or contentious claims, communicating with manufacturers and external customers to secure replacement parts


• Handles ordering of defective parts, arranges for the delivery/installation of replacements and warranted labor services, and handles all warranty requests in compliance with CDS and manufacturer/supplier standards and legal requirements


• Works closely with sales and service departments and provides internal personnel with information on all warranty concerns


• Communicates effectively with customers to provide customer assurance


• Ensure claim legitimacy and adherence to warranty agreements and company policy


• Verifies the manufacturers or supplier’s criteria


• Obtains all information to efficiently review, analyze, and, once qualified, process warranty claims


• Authorizes all warranty claims with exception of Good Will
  
  
  
  • Obtains CDS Management approval on all Good Will claims prior to commitment or processing
  
  


• Document and track claims through completion


• Creates Warranty or Good Will identified work order(s) in CDS system


• Retains all supporting documentation to complete a product warranty claim record under CDS Network warranty location and ensure all documentation is easily retrievable 


• Completes pre-authorization applications, all other documents required to process the claims and forwards them to the manufacturer/supplier and follows up


• Reviews claims exceeding the time frames or are not processed in the regular manner


• Ensure that all CDS purchase orders are completed by Purchaser


• Follows up for all Order Confirmation, analyzes and reviews product ordered to ensure the product accuracy and determines ETA


• Ensures that the amounts claimed correspond to the criteria of CDS 


• Follows up on all credits, analyzes and reviews credits for accuracy and enters credit # in CDS corresponding work order


• Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up


• Analyzes claims denied by the manufacturer/supplier and, if applicable, re- submits them as soon as possible or obtains authorization to cancel them


• Ensures Sales or Service Departments are notified of uncovered and unauthorized claims


• Provides the CDS Accounting with the required information to process the accounting paperwork, the amounts receivable, and credits for warranties


• Ensures disposition of defective product is followed as instructed by the Manufacturer/Supplier
  
  
  
  • If disposition is to return defective product, ensures defective product/parts are returned to the manufacturer/supplier following the complete Supplier Return CDS process
  
  


• Verifies descriptions and specifications on requests for purchase.


• Maintains resources such as catalogs and other supplier information for prices and specifications.


• Enters purchase specifications into system, or types the purchase order and sends copy to supplier and department originating request.


• Verifies total cost of items purchased, using calculator.


• Follows up with suppliers concerning late deliveries.


• Receives and matches bills from suppliers with bids and purchase orders.


• Maintains records of items purchased or transferred between departments.


• Inventories material on hand.

Qualifications:

• 3-5 years’ experience in customer service


• Above average communication and computer skills


• Working knowledge of MS Outlook (including calendar)


• Ability to prioritize tasks, manage stress and diffuse difficult situations


• Minimum completed education – high school


• Well organized with great attention to detail


• Overhead door knowledge is an asset but not required

We offer:

-A positive work environment with competitive pay and an excellent benefit plan

- Opportunity to build a long-term career with upward mobility

- Steady work in a stable work environment

- Excellent Health and Dental benefits offered for full time employees

- COR Certified workplace

- Equal opportunity employer

To Apply:

If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “WARRANTY COORDINATOR - EDMONTON” to the subject line of all correspondence.


Applications will be accepted until the position has been filled.