YMCA Experience Associate

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

YMCA of Northern Alberta is seeking a part-time associate to serve as the first point of contact at our Kickstand integrated youth services hub (IYSH), ensuring that everyone feels welcomed.

Associates play a key role in shaping a positive experience for our visitors. This position requires a flexible schedule to support youth and operations within the hours of 10:00 AM to 9:00 PM, Monday to Friday, excluding holidays.

Responsibilities:

• Promote and facilitate a positive YMCA experience for anyone who visits Kickstand; role model YMCA values in each interaction by delivering service responsibly, honestly and with care. 


• Provide information on programs and services, process registrations for programs and provide support for events.


• Offer tours and welcome community members.


• Respond to all requests and concerns in a timely manner.


• Respect the confidential information of members/participants/guests.


• Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.


• Ensure work area (lobby, desk, and entry) is clean and maintained. 


• Follow YMCA Cash Handling Policy and processes.


• Ensure the safety and security of everyone who visit Kicstand, follow the Centre’s emergency response procedures.


• Monitors and reinforces member/guest behaviour in accordance with the Member and Participant Code of Conduct.

Qualifications:

• High School Diploma or equivalent                                                                                   


• Previous customer service experience is an asset                                                                    


• Certifications: Standard First Aid & CPR-C 


• Flexible availability                                                                                                                   


• Able to obtain a Police Information Check and Vulnerable Sector Check

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.