Customer Insights (CI) Analyst Student

Job Description:

Customer Insights (CI) Analyst Student

Location: Sault Ste. Marie or Toronto (Onsite)
Duration: Summer (May -August 2026)

Type: Student Full Time

Range: $18.50 - $28.50

We are ready to take this game to the next level and need someone passionate to to be part of the CI team and collaborate with the Customer Experience (CX) and Voice of the Customer (VOC) teams. Your primary objective will be to bring the voice of the customer into the decision-making process and drive impact for OLG..

YOUR ROLE IN THE GAME

Reporting to the Sr Manager Customer Research & Insights, you will be empowered to:

• Design & Evaluate Surveys: Build customer surveys and run light QA to ensure clarity and data quality.

• Analyze Multi‑Study Data: Analyse data and combine findings from multiple studies; create concise reports that highlight trends and preferences.

• Synthesize Insights: Turn diverse inputs into clear, actionable summaries for business audiences.

• Partner with Stakeholders: Work with cross‑functional teams to gather inputs and stay aligned to business goals.

• Develop Deliverables: Draft analysis briefs and executive summaries with practical recommendations.

• Collect Post‑Project Feedback: Capture learnings and suggest process improvements to enhance the customer experience.

• Kick‑Off Analyses: Perform first‑pass analysis and collaborate with research managers to refine insights for stakeholders.

WHAT YOU BRING TO THE GAME

Education & Experience:

• Currently enrolled in post-secondary program in Market Research, Business Analytics, Statistics, or a related field 

Relevant Skills:

• Meticulous attention to detail with strong QA and accuracy

• Clear communicator, concise writing and confident verbal skills

• Data savvy, able to analyze data and build slides, proficient in MS Excel and PowerPoint

• Adaptable, fast learner, open to feedback and comfortable with ambiguity

• Commercial acumen & critical thinking, connect data to business outcomes

• Systems thinker, sees organization-wide and project-level implications

• Collaborative & self-directed, effective in teams and when working independently

• Storytelling & information management, translate complex findings into simple, compelling narratives

BENEFITS OF JOINING THE WINNING TEAM

• Growth Focus: Become your best self with access to new opportunities and personalized support programs.

• Comprehensive Learning: 24/7 access to robust online learning programs.

• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

Application Instructions:
If you are in a registered co-op program, please apply through this job posting by the deadline AND notify your Co-op Program Office, as required.

If you are not in a registered co-op program or we have not posted at your school, please apply through this job posting by the deadline.

Application Deadline: February 8, 2026.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [email protected], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.