Patient Education Associate

We are recruiting for a Patient Education Associate

Location: Toronto, Ontario, Canada (in office 4 days/week)

Co-op duration: 8 months

Who We Are:
Enhanced Medical Nutrition (EMN) is a transformative food-as-medicine company that develops medical food products to help patients prepare better and recover faster from surgery. Located in Toronto and originally based out of McMaster University, EMN’s medical food products are used by more than 200 surgeons at the world's leading institutions, such as Vancouver General Hospital, Mayo Clinic, and Hospital for Special Surgery. Driven by intellectual property and novel research, EMN has launched an innovative, patient-centric nutrition program to improve clinical outcomes and plans to scale it to over 1000 surgeons across North America in the next 2 years. EMN is a venturebacked company led by a team of experienced entrepreneurs, medical professionals, and brand builders.

The Role:
EMN is seeking a resourceful and motivated Patient Education Associate to join our team. Reporting to the Manager, Sales & Marketing, you will support patient adoption of EMN’s products, help assure the success of physician practice’s efforts to provide EMN’s products to their patients and help drive patient communication and the promotion of EMN’s products. In collaboration with the EMN Team, you will help develop and execute patient education strategies and projects, collect, and interpret customer feedback, identify market trends, and provide administrative support to the sales and marketing, research, and operations teams. The position requires strong interpersonal skills and the ability to build relationships.

About You:
You are the driving force behind our patient's success. We're seeking a passionate and empathetic professional who thrives on being organized. You are a great communicator and enjoy working cross-functionally with partners, including patients, surgeons, and medical companies. You enjoy working with a team to help build a new brand in the life sciences market. You are interested in learning, interpreting, and implementing new and innovative patient communication methods. Most importantly, you are open to working in an unstructured system to ideate and implement a system that helps achieve organizational and individual goals. 

Key Responsibilities:

• Support all patient education by answering nutrition-related questions and assisting patients with their
  orders by responding to calls and emails.


• Work with the clinical team to identify and assess patient health needs and provide guidance accordingly.


• Drive adoption of EMN products through direct communication with patients and by helping guide and
  support the patient education (customer service) function within EMN.


• Collaborate directly with your manager to identify opportunities to improve patient education and enable
  better patient support.


• Additionally, help build brand recognition, support product sales, and lead a new standard of care.


• Miscellaneous support to gain more exposure in general business operations, with emphasis given to
  candidate’s interest are.

Your Skills and Experience:

• Knowledgeable of general physiology and basics of nutrition


• Great communication skills, which include working collaboratively across departments


• Strong organizational skills with the ability to handle multiple priorities in a fast-paced and dynamic startup work environment


• Ability to pivot and change gears according to business needs.


• Able to create systems and process where none exist


• Ability to work independently or in a team, with high self-motivation and attention to detail.


• Proficient in Microsoft Office suite (Outlook, PowerPoint, Excel) with a knack for data analysis.

Your Qualifications:

• Must have completed or be a part of an undergraduate degree in nutrition, kinesiology, or a science related
  field.


• Nice-to-have: 1+ years of experience in a customer-facing role or capacity.


• Nice-to-have: Patient communication, sales experience, preferably in healthcare.

Our Benefits:
At EMN, we believe employee success translates into the company's overall success. We offer a creative and friendly culture, endless challenges, and a supportive management structure. If you are looking for a fun and rewarding career, we look forward to hearing how you can help support EMN’s scale.

• Competitive salary.


• Flat hierarchy, you will be working with the C-suite directly.


• Ongoing mentorship for personal development

Company Mission
Building better outcomes through innovative, evidence-based nutrition.

Company Vision
To keep people moving.

Company DEI Statement
EMN is based in the multicultural heart of Toronto, Ontario, Canada. EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within our sector and workplace. Workplace diversity, equity, and inclusivity result in a more robust team culture, improve organizational effectiveness, and enable us to serve our customers and community better.

Regarding diversity, EMN is committed to improving the representation of all ages, ethnicities, races, cultures, abilities, gender identities, sexual orientations, and socioeconomic statuses, including those with intersecting identities. Furthermore, we strive to create a well-defined team culture that values and respects all identities. Lastly, aside from identity, EMN believes that a strong and diverse team includes various life experiences, education, hobbies, interests, skills, work, and communication styles. The above are identities, experiences, characteristics, and traits we value at EMN. EMN firmly believes that a diverse team that includes the contributions and perspectives of individuals allows us to live by our values.