Resourcing and Enablement Intern

How you will make an impact:

• Collaborate with field partners to align technician skills with customer and project expectations
• Identify gaps in enablement collateral and drive updates and improvements
• Ensure new partner resources are onboarded with appropriate system access and completed training requirements
• Review new products, assess regional impact, and assign required training
• Maintain enablement materials to ensure they are current, scalable, and relevant
• Develop onboarding processes that accelerate integration and productivity for new team members
• Improve deployment readiness to reduce delays and rework prior to on-site activities

The must haves:

• Application of field service operations, resource management, and enablement practices within a telecom or technology services environment
• Ability to assess technical skill requirements and map them to project needs and customer expectations
• Utilization of resource management tools and systems such as Kantata, Salesforce, or similar platforms
• Application of data management and analytical practices to identify gaps and improve data quality
• Cross-functional collaboration with PMO, operations, partners, and technical teams
• Communication skills used to align partners and distributed teams
• Ability to manage multiple priorities in a fast-paced environment with focus on execution and outcomes
• Background in developing or maintaining training programs, onboarding frameworks, or enablement content
• Problem-solving approach focused on continuous improvement and operational efficiency
• Availability to work in the office three days per week

Nice to haves:

• Participation in workforce planning activities to provide visibility into resource capabilities and availability
• Experience gathering field feedback and incorporating lessons learned into enablement programs
• Exposure to database management activities supporting accurate and complete datasets

Pay Range: