CLOSING DATE:
Assist with Identity Access Management (IAM) day-to-day operations which involve processing user access requests, including provisioning, modifications, and deprovisioning
Assist with governance activities, including collecting data, maintaining documentation, supporting process and procedure updates
Assist with maintaining accurate user profiles, roles, and permissions in IAM systems; Support role-based access control (RBAC) and least privilege access principles.
Log, track, and update service requests on time in the ticketing system
Support third-party application oversight by confirming application owners, checking required information, categorizing applications using predefined criteria, and submitting security review requests.
Assist with periodic access reviews by gathering data, compile review lists, support followups, and track responses
Identify opportunities to reduce manual processes
Assist in troubleshooting basic IAM issues such as access provisioning errors and escalating more complex issues
Provide excellent customer service by communicating clearly and professionally with end-users and business owners.
Embraces accountability, enhanced decision making and integrity to deliver on our cultural commitment of Doing Business the Right Way.
Undergraduate or master’s student enrolled in Computer Science, Information Technology, or a related field.
Previous experience in a Customer Service role is advantageous
Knowledge of information security and identity access management
In depth knowledge of front office software applications (Excel, Word, PowerPoint, Outlook etc)
Familiarity with scripting languages and the ability to support small automation or datavalidation tasks
Understanding of Active Directory and Entra is an asset
Experience with a ticketing system, such as Service Now, is an asset
Experience in an IT support role will be considered an asset
Success in this role includes demonstrating strong communication and teamwork, ticket management within expected timelines, accurate documentation, completion of access reviews, and effective support of IAM and thirdparty risk governance.
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We are excited to meet you. Please submit your resume or CV to be considered for this opportunity. Applications are being reviewed on a rolling basis and we will be in touch with any questions.
Final candidates will be asked to undergo a security screening, which includes a credit bureau and a criminal record investigation, the results of which must be acceptable to AIMCo.
ALERT - Be on the lookout for AIMCo career opportunities advertised through third parties that request an application fee or too much information. To verify, all opportunities are posted on aimco.ca/jobs
At AIMCo, we draw upon the differences in who we are, where we come from and the way we think to deliver results for the Albertans who rely on us. We offer an inclusive, modern workplace where well-being is prioritized, and colleagues are enabled to do their best work. Our team members are motivated by our purpose and committed to creating long-term value for our clients and their beneficiaries.
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