Account Manager

Job

Description

The Account Manager is responsible for supporting the management of client relationships, ensuring the timely delivery of services, and maintaining a high level of customer satisfaction. As an Account Manager, you will work closely with internal and external stakeholders to coordinate tasks, prioritize orders, and resolve issues efficiently. With a focus on detail and professionalism, you will navigate complex challenges while maintaining a customer-centric approach for both major and indie clients.

RESPONSIBILITIES

• Responsible for managing the day-to-day business transactions for a portfolio of clients requiring digital cinema mastering, replication of digital cinema package (DCP) drives, electronic delivery and other digital cinema services as may be required or introduced.
• Receive client orders and verify the order details, confirming that the correct elements and technical resources are in place to perform the work.
• Liaise with other Deluxe facilities involved with digital cinema services, coordinating the communication and elements for each project.
• Create work orders and bookings in proprietary workflow system.
• Assist and work with other Account Manager representatives to prioritize, organize and assign work received by the department.
• Must be an effective orchestrator of internal resources to meet the needs of each customer and/or project.
• Understand our services and processes, be able to provide advice to customers at the job level and beyond, engaging internal expertise as required.
• Produce clear and accurate communication between Deluxe and the customer.
• Be organized and up to date on work in progress, keeping accurate records and tracking jobs through to final delivery.
• Find solutions to problems before the customer asks.
• Retrieve data from internal systems to create reports for weekly and monthly billing submissions and PO requests.
• Accurately input data into billing systems based on client specifications and due dates.
• Create pre-invoices and retrieve payment for COD customers in a timely manner.
• Administrative support as needed for the Client Service team.
   

QUALIFICATIONS

• BA degree in Business Administration or related field preferred.
• Proficient in word processing, spreadsheets, inventory, order processing and database software’s.
• Professional communication (written and oral) skills.
• Highly organized and demonstrated ability to manage competing priorities
• Strong problem solving and technical ability
• Extremely strong attention to detail
• Collaborative team player with a strong focus on teamwork.
• Knowledge of billing and invoicing processes is a plus.
• Ability to work supervised and autonomously