Customer Experience Representative, RCC Part Time

Position Type:

Closing Date:

Salary/Wage Range:

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Hours of Work

Up to 28 hours per week

Contract Length

5 months

Department

Recreation, Community & Culture

Location

This position is required to work in person at various sites across the city.  Work location is subject to change at the discretion of the City due to operational demands.

Position Overview

Reporting to the Supervisor, RCC Customer Experience the Customer Experience Representative, RCC is responsible for providing direct customer service at community centres, arenas, and pools. This includes registrations, membership sales, and drop-in admissions.

Responsibilities

You will be responsible for:

• Providing welcoming reception duties and customer service to community members and visitors.

• Maintaining knowledge of a wide range of recreation program and facility information.

• Providing information and responding to customer enquiries and service requests received at counters, on the phone or by email.

• Performing transactions with various payment types for program admissions, registrations and other department services, as well as completing end of shift deposits.

• Liaising with program and facility staff to support a positive customer experience including issue resolution.

Requirements

You have at least two (2) years of related work experience as well as dynamic customer service and public relations skills. The ability to work well in a fast-paced environment is essential.

You have solid experience in Microsoft Outlook, Word and Excel as well as knowledge of point of sale or membership and registration software. Experience with recreation registration software and knowledge of recreation programs would be considered an asset.

Shifts will include daytime, evenings and weekends, requiring an individual with flexible availability. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Police Check Requirement

This position requires the successful candidate to provide a clear criminal record check at their own expense.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [email protected] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.