Event Maître D - Carmens Event Centre

Salary :

$19 - 21 hourly

Company : Carmen's Group

Job Type : Part-Time

Hamilton, On

Job Description - Event Maître D - Carmens Event Centre

Be Part of the Magic at Carmen’s Event Centre
Carmens Event Centre is where Hamilton comes to celebrate—and where you can be part of something unforgettable. As a team member at one of the city’s most iconic venues, you’ll help bring dream weddings, milestone galas, and show-stopping events to life in a setting known for elegance, grandeur, and timeless charm.
Whether you’re welcoming guests, setting the stage, serving with polish, or supporting behind the scenes, your role plays a key part in creating once-in-a-lifetime moments. No two events are the same, and every day brings something new, exciting, and meaningful.
As part of Carmens Group, you’ll be joining a team backed by over 40 years of hospitality excellence—and a culture built on pride, passion, and creating extraordinary experiences.

Why Work for Carmens Group?

Flexible scheduling
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories:
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
Perks & Benefits
- Pay on Demand – get paid when you need it
- Global Hotel Discounts for your travels
- Staff discounts at our restaurants
- Employee Scholarship Program
- Wellness programs & staff events
- Clear opportunities to grow into leadership roles
- Employee recognition programs celebrating your achievements and milestones
- Referral bonuses when you bring great talent to the team
- Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion – where your career is supported every step of the way.

Job Type: Part-time
Vacancy: This posting is not for an existing vacancy (expanding headcount)
Compensation: $19.00-$21.00 per hour
AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.

What you will be doing:
As an Event Maître D’ at Carmens Group, you’ll lead with professionalism, grace, and confidence—ensuring every event is executed flawlessly and every guest leaves with an extraordinary memory. As both a team leader and a host, you’ll coordinate service, support your team, and act as the key liaison between guests, staff, and management.

Your responsibilities will include:

Leading the front-of-house service team during events, ensuring exceptional guest experiences from start to finish
Acting as the on-site ambassador for the venue, confidently representing Carmen’s Group with professionalism and warmth
Overseeing all service aspects of an event, including timing, food quality, presentation, and staff coordination
Greeting guests, anticipating their needs, and addressing any questions or concerns with ease and positivity
Communicating special meal requirements, allergies, or guest preferences clearly to the kitchen and service teams
Learning the details of event menus and offerings to ensure knowledgeable, accurate service
Supporting the service team with food and beverage delivery, clearing, and side duties as needed
Taking charge of room readiness, service flow, and cleanliness throughout the event
Making real-time decisions to adapt to changing guest needs or event logistics while maintaining a calm and composed demeanor
Demonstrating strong leadership, good judgment, and attention to detail in a fast-paced environment
Encouraging a respectful, collaborative team culture that prioritizes hospitality and service excellence
Taking direction from the Service Manager and providing feedback to continuously improve event operations
Playing a key role in creating exceptional and unforgettable experiences for our guests and clients
Performing additional duties as assigned to support successful event execution

This is an excellent opportunity for a natural leader who thrives in hospitality, loves working with people, and is passionate about orchestrating high-quality events with care and precision.
The Spark you Bring to Every Celebration

Experience in banquet, catering, restaurant, or high-volume service environments
A natural ability to connect with guests and deliver outstanding hospitality
Strong communication skills and confidence interacting with both guests and team members
Proven ability to stay composed and effective in fast-paced, high-pressure situations
A guest-first mindset with a passion for creating memorable experiences
Leadership skills and the ability to support or supervise a team when needed
A polished, professional appearance and demeanor suited to upscale or formal events
Smart Serve Certification (Required)
Valid G License an asset
Flexibility to work evenings, weekends, and event-based hours
A positive attitude, reliability, and a willingness to jump in wherever needed

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?
If you’re a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and help us deliver something extraordinary—together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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Event Maître D - Carmens Event Centre

Job Description - Event Maître D - Carmens Event Centre

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