Front Desk Support Worker (Part Time - Weekends)

POSITION PURPOSE SUMMARY:

The Supportive Housing Front Desk Worker will be responsible for ensuring a safe and secure environment in the supportive housing program and responding to tenant inquiries and complaints in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified tenant needs. They will report directly to the Program Supervisor.

ACCOUNTABILITIES:

Basic Functions/Responsibilities

• Acts as the main point of contact for all tenants

• Handles inquiries and complaints from tenants

• Conducts wellness checks where required

• Consistently demonstrates respect and empathy for all guests

• Maintains availability for personal, practical, and moral support.

• Answers the program department telephone and records/remits messages

• Accurately records day-to-day happenings

• Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required

• Ensures ongoing monitoring of policies

• Performs other assigned job-related duties as required to ensure a safe and secure environment

Written and Verbal Communication

• Accurately records day-to-day happenings using appropriate methods

• Maintains logbooks and completes incident reports

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal: tenants of supportive housing, staff, and volunteers

External: guests of supportive housing, community members and community groups/organizations.

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Program Supervisor

• Direct reports for this position: N/A

• May show others how to perform certain procedures

FINANCIAL AND MATERIALS MANAGEMENT:

• The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources.

• The incumbent may be authorized to spend, disburse, or collect small amounts of cash.

• The incumbent has no input into the annual budget.

WORKING CONDITIONS:

• The incumbent’s work environment is typically in a supportive housing facility which operates 24 hours per day

• The incumbent might require lifting or move items up to 30 lb with no assistance from others

• The incumbent will work under the following disagreeable conditions:

  • Isolation

  • Monotony

  • Odors

  • Dealing with angry people

  • Verbal abuse

  • Work schedule affecting lifestyle

  • Exposure to bodily fluids, bodily waste

  • Exposure to drugs and alcohol

• The incumbent may have little to no travel required.

• The incumbent carries a pager/walkie talkie and will work shifts.

• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

  • Physical attacks by others

  • Exposure to infectious diseases

  • Exposure to bodily fluids

  • Sharp objects

  • Other dangerous situations