Night Audit - Part time

The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following: 

• Create a welcoming environment for guests. 

• Register guests and assign rooms, accommodating special requests whenever possible. 

• Complete pre-registration and blocking of rooms for reservations/guest arrival. 

• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. 

• Understand room status and room status tracking. 

• Know room locations, types of rooms available, and room rates. 

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 

• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. 

• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. 

• Process guest check-outs. 

• Post and file all charges to guest, master, and city ledger accounts. 

• Work closely with all hotel departments to improve service delivery and efficiency. 

• Use proper telephone etiquette. 

• Coordinate guestroom maintenance work with the engineering and maintenance division. 

• Report any unusual occurrences or requests to the manager or supervisor. 

• Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float. 

• Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel. 

• posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required. 

• Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained. 

• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. 

• Audit all income postings and charges. 

• Record and balance staff and house charges. 

• Prepare and transmit credit card deposits. 

• Process city ledger work to accounting. 

• Know all safety and emergency procedures, and is aware of accident prevention policies. 

• Ensure the work environment is tidy and well organized at all times (lobby). 

• Adhere to all health and safety guidelines and standards.