Part-Time Customer Service Associate

Salary :

$15.9 monthly

Company : Jd Irving

Job Type : Part-Time

Saint John, Canada

Job Description - Part-Time Customer Service Associate

Description

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate. Starting wage for this role is $15.90.

Responsibilities

Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone

Maintains records of history for all customer interaction in the customer service tool

Identifies sales leads and potential opportunities

Meets customer service targets

Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution

Applies customer service to all customer interactions through all channels

Ad hoc tasks as required

Qualifications

Call Center & Customer Service experience an asset

Strong verbal and written communication skills

Active listening skills to determine customer needs and a best course of action

Proven problem-solving skills

Flexibility and adaptability to work in a fast-paced environment

Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset

Must be able to work well with a team and independently

Available to work flexible hours/shift work
Bilingual (English, French) an asset.

Original job Part-Time Customer Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Jd Irving

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professio...

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Part-Time Customer Service Associate

Job Description - Part-Time Customer Service Associate

About the Company

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