Thrift Store Clerk

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

ACCOUNTABILITIES:

Operations:

• Maintain store opening and closing procedures as required. 
• Greet and interact with customers/donors in a positive, friendly and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids and holds.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone/in person.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed. 
• Handle the merchandise in a safe and organized manner; assist in stock rotation – “bailing” items in the store.
• Assist donors with their contributions, unload donations and place stock in appropriate warehouse location.
• Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Pay attention to store security, by monitoring activity in the store.
• Work with volunteers as assigned.

 Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health and Safety:

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other duties as assigned.

FINANCIAL AND MATERIAL MANAGEMENT:

• Ensure that ministry unit policies and procedures are followed for the safe/secure handling of all monetary funds received and appropriate documentation of gift cards and various vouchers are maintained. 
• Responsible for accurate completion of customer transactions including handling cash and debit sales.
• Contribute to store budgets by maintaining customer service standards.
• Assist with the materials management of donations/product flow in the thrift store.

WORKING CONDITIONS:

• This is a permanent part-time position based on 22.5 hours weekly.
• The Manager will set the hours of work and work schedule.
• work will be scheduled as per the Thrift Store hours of operation Monday to Saturday, 9:00 a.m. to 5:00 p.m. and will include a ½ hour unpaid meal break where applicable.
• Flexibility in scheduling is required. 
• Ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required.
• Ability to lift/move up to 25 pounds on a regular basis

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Completion of Secondary School.

Experience and Knowledge:

• Minimum of three (3) months of prior related experience in warehouse processing or goods distribution and knowledge of lifting guidelines would be an asset.
• Some related experience in warehouse processing or goods distribution would be a definite asset. 
• Brand awareness would be an asset. 
• Cash handling experience is required.
• Basic math skills are required to calculate discounts and percentages as well as reading skills.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.

Skills and Capabilities:

• Participate as an active and responsible team member.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Maintain information in confidence as required.
• Exhibit good listening skills, have strong oral/written communication skills.
• Self-motivated/disciplined.
• Represent The Salvation Army in a positive manner
• Excellent interpersonal skills, integrity, and adaptability.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.