Academy Lead Data & AI Services

• Build and own the global DAS Academy strategy, structure and roadmap.
• Design enablement and learning journeys for Milestone Sales, Channel Managers and Solution Engineers.
• Develop external training and future certification programs for resellers and system integrators.
• Structure and maintain the DAS Academy curriculum across products, solutions, use cases and commercial positioning.
• Develop, coordinate and curate training content across e-learning, instructor-led and self-paced formats.
• Drive the e-learning platform, including content architecture, publishing, learning journeys and ongoing optimization.
• Establish and manage a DAS certification framework and competency levels.
• Work with Product, Development and subject-matter experts to create accurate and relevant learning content.
• Establish Academy KPIs covering participation, completion, certification, competency and business impact.
• Continuously improve Academy content and learning experiences based on learner feedback, field requirements, product evolution and commercial priorities.

• Education and experience: A degree in education, instructional design, business, communications or a technical field, or equivalent professional experience. You also have 5+ years of professional experience in learning and development, sales or partner enablement, or technical training in B2B software or technology, including at least three years building and owning a training academy or curriculum end to end.
• Curriculum and certification design: Proven expertise in instructional design and adult learning methodology, including curriculum architecture, role-based learning journeys, competency frameworks and assessment or certification design.
• Learning technology: Hands-on experience administering and structuring an LMS or LXP, such as Fuse, Docebo, Rhapsode, Cornerstone, Moodle or similar. You are also proficient in e-learning authoring tools such as Articulate 360 (Storyline, Rise) or Camtasia, and familiar with SCORM or xAPI.
• Measurement and analytics: Experience defining and reporting learning KPIs, from participation and completion through to business impact (for example, using the Kirkpatrick model), and using data to improve programs.
• Portfolio and language: A portfolio or concrete examples of learning programs, courses or certification tracks you have built. Fluent written and spoken English is required

• Experience with AI- and data-driven adaptive learning.
• Experience building external training or certification programs for channel partners, resellers or system integrators.
• Knowledge of the video management, security technology or data and AI industries.
• Experience with exam development and credentialing, such as blueprinting, question banks or digital badging (for example, Credly). A professional certification such as ATD CPTD is also a plus.
• Experience using generative AI tools to create and scale learning content.

At Milestone Data & AI Services, we want you to have the opportunity to do meaningful work, develop your skills and grow your career.

We offer you:

• Individual development plans aligned with your career goals
• Access to training, learning resources, and certifications
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues