Collection Officer

Overview
The Collection Agent is responsible for managing overdue accounts and ensuring effective recovery of outstanding payments. This role requires proactive communication with customers, problem-solving skills, and close cooperation with internal teams and external partners.

Key Responsibilities

• Proactively contact customers via phone and email to resolve overdue payments
• Motivate customers to meet their repayment obligations and negotiate appropriate payment solutions.
• Investigate reasons for delayed payments and provide tailored solutions to address customer-specific situations
• Monitor and manage agreed payment arrangements to ensure compliance and timely resolution
• Conduct skip tracing activities to locate customers and maintain up-to-date debtor information
• Maintain accurate and detailed records of all collection activities within company systems
• Collaborate with external debt collection agencies (DCAs) and support related queries and case handling
• Contribute to continuous improvement by proposing customer-centric solutions to enhance satisfaction and optimize products and processes
• Consistently meet or exceed defined collection targets and KPIs

Ways of Working

• Take a proactive and self-driven approach in managing the assigned portfolio
• Act on own initiative in performing duties and resolving cases, beyond direct instructions
• Ensure all activities are carried out in line with internal policies, procedures, and management guidance
• Remain flexible and adaptable to take on additional tasks as required by the business

We offer:

• A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.

• Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe.

• A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.

• Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.

• Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.

We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.

By proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy