Functional Product Owner LnS

About Us

At Maersk, we believe in empowering our people to create extraordinary customer journeys. We're committed to building a supportive community where everyone can flourish. Join us in revolutionizing global logistics with innovative solutions and a customer-centric approach.

The Team

Maersk's order management team plays a pivotal role in modernizing & improving the customer’s booking journey. Essentially, they are the linchpin between customers, Maersk's vast network, and the final delivery of goods.

We’re a collaborative team with a flexible and inclusive approach to creating a culture where everyone feels valued and can contribute their best work.

The Role

We’re seeking a talented Functional Product Owner passionate about crafting exceptional customer experiences to join our dynamic team and shape the future of our Order Management processes. You’ll be instrumental in creating seamless experiences for our customers by driving innovation and optimization within our booking processes. This role offers a unique opportunity to collaborate with cross-functional teams, interact with leadership at various levels & influence strategic decisions, and make a tangible impact on our business.

To succeed in this role in this role you’ll embrace the following:

• Adaptability: Thriving in a fast-paced environment where priorities can shift, and you’re excited to take on new challenges.
• Global Collaboration: Effectively connecting with colleagues across the globe, building strong relationships, and contributing to a diverse team.
• Independence and Teamwork: Taking ownership of your work while also being a supportive and collaborative team member.

Key Responsibilities

Process Excellence:

• Define, create, and implement global order management processes (L4 & L5) aligned with our product catalog.
• Develop comprehensive training materials and drive training initiatives to ensure operational excellence.
• Analyze business needs and translate them into effective tech solutions, integrating processes and systems seamlessly.

Optimization & Governance:

• Collaborate with cross-functional teams to optimize core business processes, enhancing efficiency and the overall customer journey.
• Establish and oversee global operational standards, policies, and performance metrics to guarantee compliance and quality.
• Manage documentation and knowledge-sharing platforms to support system usage and continuous improvement.

Strategic Leadership:

• Drive digital transformation and automation initiatives to elevate the customer experience and streamline operations.
• Partner with the Business Product Owner to address strategic, geographic, and legal order management requirements.

Outcome Delivery & Collaboration:

• Drive user acceptance testing and secure sign-off on new functionalities, ensuring global adoption before release.
• Maintain a prioritized backlog of business requirements to support platform development, while building and guiding a global community of subject matter experts for ongoing innovation.

Business Continuity:

• Develop and implement robust manual and contingency processes for frontline teams and Global Service Centers.

What We’re Looking For

We are seeking a collaborative and highly motivated person with a strong blend of business acumen and technical expertise. You should have excellent communication and interpersonal skills, with a proven ability to build relationships and influence stakeholders.

Your passion for innovation and customer-centricity will be key to your success in this role.

• Proven Experience: 7+ years of logistics/ supply chain experience, particularly with LnS products within a global matrix organization. Strong understanding of Landside products and associated processes is a must have.
• Project & Change Management Expertise: Proven ability to co-ordinate cross-functional and remote teams, with strong project and change management skills. Experience driving change in a dynamic, global environment.
• Strategic Thinker: Experience working across multiple geographies, with the ability to connect operational details to long-term strategic objectives.
• Strong Communicator & Collaborator: Excellent communication and interpersonal skills, with a proven ability to influence stakeholders and build strong relationships.
• Agile & Adaptable: Ability to thrive in an agile environment, manage competing priorities, and collaborate effectively within a global team.

Why Join Us

At Maersk, we offer a supportive and inclusive work environment where you can thrive and grow professionally. You'll have the opportunity to work with talented individuals, contribute to meaningful projects, and make a positive impact on the global supply chain.

Join us in shaping the future of logistics. Apply today!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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