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The Head of KYC Operations is responsible for stabilising, structuring and improving Inpay’s KYC operations. The role will ensure that the KYC team operates efficiently, with clear priorities, strong execution discipline and appropriate governance, while supporting the company’s regulatory obligations and commercial needs.
The role is critical to strengthening operational performance, reducing backlog, improving transparency and ensuring a sustainable operating model across KYC processes.
Key responsibilities
1. Lead and stabilise the KYC function
- Take day-to-day leadership responsibility for the KYC team
- Create structure, clarity and direction in a currently pressured and business-critical area
- Build trust, accountability and a stronger performance culture within the team
- Ensure clear roles, responsibilities and ways of working across the function
2. Drive operational execution
- Establish clear priorities and ensure disciplined follow-through
- Remove existing backlog and improve turnaround times
- Monitor team capacity, workload balancing and case progression
- Introduce simple but effective operating cadence, including regular follow-up on delivery, bottlenecks and risks
3. Strengthen processes and governance
- Review and improve KYC workflows, handovers and escalation paths
- Ensure that processes are fit for purpose, scalable and aligned with regulatory requirements
- Improve documentation, transparency and management reporting
- Support a clear governance model between KYC, Compliance, Commercial and other relevant stakeholders
4. Support risk management and regulatory readiness
- Help ensure that KYC operations are conducted in a controlled and risk-aware manner
- Escalate material issues, bottlenecks and risks in a timely and transparent way
- Work closely with Compliance and relevant stakeholders to ensure appropriate operational follow-up on regulatory requirements
- Contribute to strengthening the overall control environment in the area
5. Build a sustainable team and operating model
- Assess current team structure, capabilities and ways of working
- Identify capability gaps, resource needs and development opportunities
- Support recruitment, onboarding and capability building where needed
- Help define a target operating model for a more efficient and resilient KYC setup
Your profile
We are looking for a strong operational leader who can combine structure, execution and people leadership in a complex and high-pressure environment.
The ideal candidate:
• Has solid experience leading operations, processes or business-critical teams.
• Is strong in execution and able to drive progress through others
• Solid experience with complex KYC cases in fintech, payments, banking, or crypto, particularly for complex corporate clients.
• Strong understanding of regulatory requirements and practical application of CDD/ODD/EDD/EDR.
• Brings structure, calmness and clarity in demanding situations
• Is comfortable working across functions and managing multiple stakeholders
• Has a pragmatic and hands-on approach combined with good judgement
Personal characteristics:
• Strong drive and ownership
• Structured and disciplined
• Clear communicator, trustworthy and credible
• Resilient and calm under pressure
• Able to balance control, business needs and team dynamics
At Inpay, our core values drive our success. We seek individuals who embody these values:
Customer First: Demonstrate professionalism, prioritize customer satisfaction, and deliver high-quality results.
Raise the Bar: Maintain a positive attitude, foster resilience and adaptability, and strive for continuous improvement.
Accountability: Take responsibility for tasks, show initiative in problem-solving, and meet commitments.
Fearless Innovation: Embrace a growth mindset, seek learning opportunities, and drive innovation.
Together We Can: Build positive relationships, collaborate effectively, and support team success.
Action: Be proactive, action-oriented, and committed to delivering results.
If these values resonate with you, we want to hear from you!
Application deadline 22-05.2026
What we offer: From flexible working hours to social events, professional development, and health insurance, we strive to offer one of the best working environments around.
Ready to join? Inpay is a cross-border payments company, connecting businesses and communities to a global banking network that helps them thrive. Since 2008, we've helped financial institutions, iGaming operators, corporates, NGOs, and others move money to the right places quickly, easily, and securely.
Our smart technology, innovative products, robust compliance, and in-house experts from 45+ countries solve complex payment challenges with an industry-leading 99% transaction success rate. We are regulated by the Danish Financial Supervisory Authority.
Our headquarters are in the royal quarter of central Copenhagen, with further offices in London. You can see a snapshot of what working life looks like here. Find out more about Inpay here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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