IT Support, Netcompany Operations

Would you like to provide IT support for both national and international colleagues and users while being part of a company that develops impactful solutions for the public and private sectors? As an IT Supporter for one of our clients, you provide support across the organization and contribute to improving our processes.

Responsibilities and technologies

In this role, you become part of Netcompany Operations, working within a team that supports one of our clients. You have the opportunity to improve existing processes and contribute to developing new ones, such as optimizing operational workflows, splitting, or consolidating current procedures.

Your responsibilities will typically include:

• Handling requests through our ticketing system, such as ordering hardware and assigning software licenses.
• Managing practical tasks, including receiving, preparing, and distributing hardware.
• Contributing to service documentation and knowledge management.
• Reviewing and maintaining various types of documentation, including work instructions and process documentation.

About you

To succeed in this role, you:

• Have a relevant IT-related education.
• Have experience working in IT Support or Service Desk.
• Are familiar with Windows 11 and Microsoft technologies such as Azure AD, SharePoint, and M365.
• Are process-oriented and have knowledge of general ITSM, regardless of the specific tools used.
• Are a collaborative team player with a structured, analytical mindset and a curiosity to learn new technologies and processes.

Continue developing with us

At Netcompany, we focus on your personal and professional development. 

When you join us, you will be assigned a personal mentor who will guide you through your development and help you achieve your goals. The close relationship with an experienced colleague helps ensure the well-being of each employee and provides you with concrete insights into the many different career opportunities as you build your experience. 

Additionally, you will be enrolled in our internal training programme, Netcompany Academy, where you are offered courses and seminars on everything from technologies to customer management. All courses are taught by experienced Netcompany colleagues, ensuring that all content is highly relevant and builds upon your professional skills, preparing you for various tasks and continuously improving your expertise throughout your career with us. 

Join an inclusive community 

At Netcompany, we highly prioritise an inclusive community. We actively promote an open and welcoming work culture based on collaboration and mutual trust, where there is always an opportunity for sparring. 

As part of our culture and values, all employees, regardless of background, identity, and experience, are met with understanding and respect and given equal opportunities for development and well-being. 

As we are an international company with offices in many countries, you will have the opportunity to learn and collaborate internationally with colleagues from across the world. We offer a shared environment where we engage with each other across departments and projects. Additionally, we have a wide range of social and professional events that provide you with the best opportunities to expand and build a network early in your career. 

Send us your application

Upload your resume and a motivational letter to our recruitment system via the link. If you have unanswered questions, feel free to write to [email protected].

All qualified candidates are encouraged to apply regardless of gender, gender expression, sexuality, disability, age, religion and belief, political views, nationality, ethnicity, or social background.

We are committed to creating an inclusive and diverse environment. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email our recruiters at [email protected] for assistance. #LI-SA1