Product Applications Specialist

Work Schedule

Environmental Conditions

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive, driven team that shares your passion for exploration and discovery! With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

As part of the Digital Sciences and Automated Solutions division, the Applications team works to understand our customers' needs and craft the efficient automation solutions to accelerate their science. We are looking for someone who can help us increase our impact by using their scientific expertise and knowledge of automation to make our products available to more customers around the world.

The Applications Scientist is a hybrid role with up to 25% travel. You will work closely with the Sales team in support of the pre-sales process for global customers out of our Burlington, Ontario site.

How will you make an impact?

The Applications Scientist is a multifaceted role that will require flexibility, creativity, and initiative:

• Engage directly with customers and local sales teams to understand scientific applications and technical automation requirements.

• Craft technically accurate automation solutions using the latest Thermo Fisher Scientific collaborative robotic movers, software, and 3rd party instruments.

• Generate efficiency analyses with, and deliver demonstrations of, Momentum scheduling software.

• Contribute to quotations, proposal content, and any other supporting documentation to exceed customers’ requirements and expectations.

• Act as a liaison between the technical groups in the business (Marketing, Operations, Software, Engineering, R&D) and the Global Sales channels.

• Work with our Operations team to facilitate a flawless transition from pre- to post-sale to ensure an outstanding customer experience.

How will you get here?

The minimum education requirement is a bachelor’s degree in a scientific field.  An advanced degree (MSc or PhD) is preferred.  Experience in the Pharma or Biotech industry is strongly preferred.

3 years of demonstrated ability in one or more of these research areas, or similar, is required: Laboratory Automation, Synthetic Biology, NGS, CRISPR, Molecular Diagnostics, Cell Culture, Bio-banking, Antibody/T-Cell Screening.

Hands-on experience with integrated automated systems is required.

Previous direct customer interaction is preferred.

Knowledge, skills, and abilities

• Clear communication and presentation skills.

• Ability to establish and manage relationships with colleagues, customers, and vendors.

• A keen understanding of laboratory instrumentation, with hands-on experience.

• Ability to assimilate and apply new skills, knowledge and software proficiencies.

• A continual learner with a solidly proven growth mindset.

• Technical documentation and writing skills.

• Ability to work within a diverse, global team.

• Valid driver’s license and valid passport with ability to undertake global travel, if required