Product Manager - Digital Customer Lifecycle & Growth

Job Req Number:  117633 
Time Type: Full Time

Are you ready to optimise the end to end digital customer lifecycle?

Do you want to drive measurable revenue impact by improving acquisition, activation, retention and expansion across a global digital product landscape? And do you thrive at the intersection of customer needs, commercial outcomes, and scalable product execution?

Then join us and become a Product Manager shaping how customers experience, adopt, and grow with DSV’s primary digital customer platform, myDSV.

“This role gives you the responsibility for driving growth within the digital customer journey and utilising the commercial levers behind it – from first interaction to long term retention,” says Senior Manager,  Adam Keenan, Enterprise Products.

Join an inclusive team with real commercial impact

You will join a cross functional product team within DSV’s Enterprise Product team, where our mission is to accelerate customer value, increase product adoption, and drive sustainable revenue growth through great digital experiences.

We work closely with commercial teams, UX, IT, data and operations to ensure our digital customer portal solves real customer problems while delivering tangible business outcomes.

The team values an understanding of our customers and different perspectives as a key driver of better product decisions.

You own the customer lifecycle – from strategy to results

As Product Manager, you are accountable for improving the full customer lifecycle across our myDSV product. This means balancing customer needs with business objectives, defining clear success metrics, and continuously optimising the product to grow revenue and reduce churn.

You will be responsible for the customer lifecycle theme: from identifying opportunities through data and customer insight, to prioritisation, delivery and the outcomes.

Working closely with stakeholders across our operational divisions and IT, you will ensure the product supports customer acquisition, drives self service adoption, and increases customer lifetime value.

Your key responsibilities include:

• Responsible for optimising the end to end customer lifecycle, focusing on acquisition, onboarding, engagement, retention and expansion


• Define and execute a product strategy with clear commercial goals, including revenue growth, upsell, cross sell and churn reduction


• Translate customer, market and business insights into a prioritised roadmap, defining clear outcomes, hypotheses and success metrics


• Use qualitative and quantitative data to identify friction points and opportunities along the customer journey


• Partner with UX and IT to deliver high quality solutions that balance speed, usability and scalability


• Collaborate closely with commercial and operational stakeholders to ensure the product supports long term customer value


• Measure product performance and continuously iterate to improve conversion and retention

You are a strong product generalist with a commercial mindset

You combine solid product management fundamentals with a strong understanding of how digital products drive revenue and customer loyalty. You are comfortable working in a fast paced, complex environment and making prioritisation decisions, saying no when needed, and keeping teams aligned around outcomes rather than outputs.

You understand that sustainable growth comes from solving real customer problems – and you know how to turn those solutions into measurable business results.

We imagine that you:

• Have experience as a Product Manager, owning digital products in a B2B or platform environment, ideally within the logistics / freight forwarding industry


• Bring strong experience working with customer lifecycle metrics, such as activation, engagement, retention, churn and lifetime value


• Have a background in Product Management, UX, Business, Technology, or a related field, with hands on experience working in cross functional teams


• Are confident using data and customer insight to drive product decisions and prioritisation


• Have excellent stakeholder management skills and can align commercial, operational and technical perspectives


• Communicate clearly and confidently with both senior stakeholders and delivery teams

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and your opportunities at DSV. You are welcome to contact the Senior Manager, Adam Keenan, MyDSV - Enterprise Products on +45 3166 6130

We look forward to receiving your application via the link below. Applications are reviewed on an ongoing basis.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.