Product Owner - ServiceNow Employee Center

Job Req Number:  116524 
Time Type: Full Time

Are you ready to shape how thousands of employees interact with enterprise services every day?

At DSV, we are looking for an experienced Product Owner to lead the development of our ServiceNow Enterprise Employee Center – the digital front door for IT, HR, Legal, Facilities, and other services across our global organisation.
In this role, you will define and drive the product vision, ensuring a seamless and valuable employee experience at scale. You will work closely with stakeholders across business functions and technology teams, turning complex needs into simple, user-friendly solutions that keep our global operations moving.

Your impact – what you will do

You take full ownership of the ServiceNow Employee Center and continuously evolve it to deliver value:

• Own and drive the product vision, roadmap, and backlog


• Act as the voice of the employee, ensuring usability, adoption, and real business value


• Translate business needs and feedback into clear, prioritised user stories


• Collaborate closely with platform teams, developers, and service owners across IT, HR, Legal, and Facilities


• Work with UX, analytics, and change teams to improve user journeys and adoption


• Drive continuous improvement based on data, feedback, and ServiceNow best practices


• Establish and lead a Platform Community forum to ensure transparency and shared ownership


• Ensure alignment with enterprise architecture, governance, and UX standards


• Support releases end-to-end, including testing, rollout, and adoption  

This role can be based either at our headquarters in Hedehusene, Denmark or in our Warsaw office.

What you bring

You combine product ownership mindset with strong stakeholder collaboration and technical understanding:

• Experience working as a Product Owner or in a similar product management role


• Hands-on experience with ServiceNow, ideally Employee Center or portal frameworks


• Strong understanding of Agile and Scrum ways of working


• Experience with internal digital products such as employee portals or enterprise platforms


• Ability to translate complex requirements into clear, actionable backlog items


• Strong communication skills and confidence working with global stakeholders  

Nice to have

• ServiceNow certifications (e.g. CSA, CIS)


• Experience with UX, journey mapping, or employee experience design


• Background in ITSM, HRSD, or Enterprise Service Management


• Experience driving adoption, change, and value realisation  

Why join DSV?

You will take ownership of a high-impact product used daily by employees across our global organisation. Your work will directly influence how people interact with services, improving efficiency, clarity, and overall user experience.
At DSV, you will collaborate with international teams and contribute to solutions that support operations at scale.

Ready to make an impact?

Apply today and help us shape the future of employee experience. 

We accept applications until 21 June 2026, but we screen candidates on an ongoing basis, so we recommend applying early. No cover letter needed; just include a short motivation in your CV.

If you would like to know more about the role, you are welcome to contact Søren Odgaard, Senior Director, Global IT Support Centre, at +45 29337244.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.