Salesforce Adoption Manager - 12-Month FTC

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Trustpilot’s Business Transformation team is seeking a highly skilled and motivated Technical Commercial Trainer to support and elevate the efficiency of our commercial and operations teams. This role requires expertise in Salesforce, Customer Engagement & Sales platforms to deliver effective training programs, provide ongoing support, and enhance user adoption of these tools. You will work closely with cross-functional and commercial teams to ensure the tools are utilised to their full potential, driving productivity and performance across our sales organisation.

What you'll be doing:

• Develop, deliver, and maintain comprehensive training programs for Salesforce and commercial tools tailored to various roles and user groups within the organisation.  


• Create engaging materials, including documentation, tutorials, videos, and webinars.  


• Conduct onboarding sessions for new hires and ongoing training for existing staff to reinforce best practices. 


• Proactively identify user challenges and provide tailored solutions or additional training as needed. 


• Champion adoption by sharing best practices and demonstrating the tools’ value to the sales process.


• Partner with the Operational Excellence team and other stakeholders to identify areas for improvement in how tools are used. 


• Gather feedback from end users and collaborate with the technology team to implement enhancements and customisation.. 


• Promote and reinforce data accuracy and hygiene within Salesforce through targeted training and ongoing monitoring. 


• Equip users with the knowledge to generate and interpret meaningful reports and dashboards.


• Work closely with sales managers, customer success teams, and operations to align tool training with strategic goals. 


• Serve as a liaison between end-users and technical teams to bridge communication and ensure tools meet business needs.

Who you are:

• Proven experience as a trainer, sales operations specialist, or a similar role with deep knowledge of Salesforce and Customer Engagement platforms.  


• Strong understanding of sales processes and customer success workflows.  


• Excellent communication and presentation skills, with the ability to translate technical concepts into user-friendly terms.  


• Proficiency in creating engaging training materials and using digital collaboration tools.  


• Analytical mindset with the ability to identify trends and provide actionable insights.  


• Strong organisational skills and the ability to manage multiple training initiatives simultaneously.  


• Team player with a proactive and problem solving attitude.


• Salesforce Administrator certification or equivalent experience.  


• Experience in SaaS or tech-based organisations.  


• Familiarity with other sales enablement or CRM tools.

What's in it for you:

• Continuous career development, training, and personalized coaching from our enablement team


• A hybrid working model: 2–3 days in the office, the rest can be remote


• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist


• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials


• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms


• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1