Support Engineer

In 2019, Kuba was founded to bring fresh ideas to the mobility payments space.

We launched a mobility platform that’s fast, simple and cost-effective to deploy. Our scalable, account-based ticketing engine is the foundation. Transit agencies can build on this cloud-based solution to launch contactless payments and Mobility-as-a-Service. 

Kuba is growing fast and its technology is used in more than 200 cities and regions around the world. It is a member of the ICM Mobility Group, an investor in mobility solutions driving a new era of digital payments.

Your Role

You will play a key role in incident management and platform reliability, acting as a bridge between operations and engineering teams. Your mission: ensure service continuity, reduce incident impact, and continuously improve our systems.

Key Responsibilities

• Handle end-to-end incidents across Level 1, Level 2, and Level 3
• Level 1: ensure coordination with Kuba France and Vix
• Level 2: main focus, resolve incidents and prevent escalation to engineering
• Level 3: build expertise to support platform-level issues
• Contribute to Severity vs Impact matrices aligned with customer SLAs
• Ensure proper prioritization and escalation of incidents
• Participate in global incident response coordination
• Support local incident coordination in Denmark with the Platform Engineering Manager
• Conduct Root Cause Analysis (RCA) and propose corrective actions
• Participate in a 24/7 on-call rotation
• Own and maintain support documentation and workflows
• Ensure processes are clear, scalable, and up to date
• Contribute to DevOps practices and cross-team collaboration
• Operate and continuously optimize infrastructure
• Automate processes from build to monitoring
• Improve tech stack and tooling

• Good communication skills
• Strong interpersonal skills and a relationship builder
• An analytical approach and the ability to navigate complex environments
• Shows passion and energy for what you do
• Excellent English language skills, both orally and in writing
• Strong understanding of 24/7 critical infrastructure
• Willingness to plan ahead for holidays, time off, and weekends for on-call functions
• A problem solver

Be part of an organisation that’s leading mobility payment innovation and transforming public transportation experiences across the world. You’ll join a global team of 350, based in offices in Denmark, France, Italy, South Africa, the United States and the United Kingdom. Our Denmark office, in the heart of Copenhagen, is a spacious hub of engineering excellence.

• Learn and grow while creating solutions that make real-world impact.
• Join a dynamic, inclusive team with great colleagues, team events, and flexibility. 
• Competitive salary and benefits, including:
• Health care
• Employee club with monthly events, Friday bars, etc. 
• On-site massage at the office