Account Advisor, SME

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a motivated and customer-focused Account Advisor to join our dynamic Customer Engagement Team. This position is fixed-term position with the duration negotiable either until the end of May or August 2026.

Role Overview:
As an Account Advisor, you will play a pivotal role in nurturing and growing our fleet, managing profitability, and ensuring customer retention. You will be the primary point of contact for our customers, providing daily service and support to enhance their experience throughout the leasing journey.

Key Responsibilities:

• Provide top-tier customer care when offering mobility services to our existing and new customers
• Offer leasing quotations customers and ensure that our customers have the needed mobility services in force.
• Actively follow up on end-of-term leasing contracts and assist in ordering new vehicles. Provide quotations for contract modifications and manage the accuracy of customer contracts.
• Deliver daily customer service in collaboration with back-office teams.
• Handle and manage customer complaints efficiently.
• Provide clear and accurate service and support to our customers 
• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution

Qualifications:

• Business/commercial education background.
• Experience in customer service or sales.
• Understanding of customer needs and preferences.
• Interest of trends in the mobility and leasing markets.
• Positive and open mindset with a motivation to work in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Quick adaptability to new working methods and tools.
• Result-oriented approach.
• Proficiency in Finnish and English is required; knowledge of Swedish is a plus.
• IT-oriented mindset with a willingness to learn new systems.

What We Offer:

Our company is driven by our guiding principles which are commitment, cooperation, authenticity, and curiosity. We offer you opportunities for professional growth and development and a supportive work environment. At Ayvens wellbeing of our employees is a priority and we offer comprehensive occupational health care, lunch and exercise benefits through ePassi. Our employees have an active community for different type of events throughout the year.

Compensation start level is 3.100 euros / month. All our employees are part of a bonus program.

Got interested?

Please send your application and CV by February 23, 2026 by using the apply-button. If suitable candidate is found, we will move forward with the recruitment process during the application period. If you have any questions regarding the role, please contact Customer Engagement Team Manager Nina Hoffman by email ([email protected]) or by phone +358 10 404 2721.