Experiences Coordinator / Ohjelmapalvelukoordinaattori

Exciting Opportunity: Experiences Coordinator Role at Northern Lights Village Levi!

The Northern Lights Village brand was born in 2016 and since then we have opened three resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.
Our guests are truly international and so is our team, speaking all together 17 languages!

About the Role

We are looking for a positive and engaging Experiences Coordinator to join our company. The Experiences Coordinator will handle the logistics for daily Experiences, in an effort to facilitate the job of the Wilderness Guides and Guest Services Attendants.

This role demands a proactive approach, with an emphasis on innovation and guest satisfaction.

Ideal candidates will possess strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. This role provides an opportunity to make a significant impact on the overall guest experience at Northern Lights Village.

Key Responsibilities

• Coordinating logistics, scheduling, and transportation for all activities


• Managing and motivating team members


• Inventory management for items such as guests’ winter gear, guides’ staff clothing, supplies and equipment used during activities


• Liaise with internal and external partners to ensure seamless execution, such as taxi companies, reindeer herders and husky kennel workers


• Monitor and evaluate programme effectiveness, making adjustments as needed


• Ensure all activities are conducted in a safe, responsible manner in line with company policies


• Keeping records of any notable information, such as injuries, activity costs, behavioral incidents and participant interest

Requirements

• Fluent spoken and written English


• Valid B drivers’ license


• 2 or more years of experience in a similar role


• Strong organizational and time management skills


• Strong interpersonal and communication abilities


• Creative thinker with the ability to innovate and implement new ideas


• Resilient, with the ability to work flexibly under pressure


• Patience and compassion when dealing with staff and guest

Beneficial Qualifications

• Knowledge of Finnish language in addition to English


• Knowledge of the local area


• Photography skills


• First Aid certificate

What We Offer

• Competitive salary


• Opportunities for professional development and training


• A positive and supportive working environment


• Discounts across our properties and facilities
  
  

Duration, Pay, and Benefits

• Starts: October / November Ends: March/April


• Minimum 90 working hours per 3 weeks period


• Hourly pay negotiated in an interview, according to knowledge and experience


• Other benefits according to the collective labor agreement


• If necessary, the resort provides accommodation in a shared room for €250,00/month

How to Apply

Before applying, please ensure you have the right to work in Finland.

Please note that due to the high volume of applications, we may not reply to applications that do not fulfill the stated requirements. Should your application meet the initial selection criteria, you will receive a reply in early August at the latest.

If you are passionate about creating unforgettable experiences and thrive in a dynamic, collaborative environment, then we'd love to hear from you. Please forward your CV and cover letter, highlighting your suitability for the Experiences Coordinator role, to our recruitment team.

Embark on an exciting career journey with Northern Lights Village. Apply now!

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Ohjelmapalvelu koordinaattori

Ensimmäinen Northern Lights Villagen avattiin vuonna 2016. Levin resort on tarjonnut uniikkeja majoitusvaihtoehtoja revontulikotien muodossa vuodesta 2019. Lisäksi palveluvalikoimaamme kuuluvat ravintola, saunat, safaritalo sekä monipuoliset ohjelmat.

Etsimme joukkoomme positiivista ja innostavaa ohjelma koordinaattoria yritykseemme. 

Työn kuvaus

• Koordinoit aktiviteetteja ja huolehdit logistiikasta.


• Varmistat turvallisen ja sujuvan toiminnan.

Toivomme sinulta

• Kokemusta vastaavista tehtävistä.


• Erinomaiset organisointi- ja kommunikointitaidot.


• Joustavuus ja kyky työskennellä itsenäisesti.

Tarjoamme

• Mukavan työympäristön ja kilpailukykyisen palkan.


• NLV:n työsuhde edut

Palkka ja työnkesto

• Työ alkaa: Lokakuu / marraskuu ja päättyy maaliskuun lopulla


• Vähintään 90 h / 3vkoa


• Tuntipalkka neuvotellaan haastattelussa osaamisen ja kokemuksen mukaan


• Tarvittaessa tarjoamme majoituksen jaetussa huoneessa 250€ /kk tai oma huone 500€/kk

Tule mukaan tekemään asiakkaidemme lomasta unohtumaton elämys!