Global Service Manager, Workshops and Field Services - Motion Services Division (Location: Europe)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion

As Global Service Manager – Workshops & Field Services, you will support the implementation of the service strategy and enable service growth across workshop and field service operations globally.

You will lead the development and standardization of workshop and field service practices across ABB’s Motors & Generators service network. Working at the intersection of global strategy and regional execution, you will strengthen service capabilities, ensure consistent ways of working across the global network, and support continuous improvement across countries and regions.

This is a collaborative and influence-based role, where you will work across organizational levels. Your focus will be on enabling, guiding, and aligning teams rather than direct operational responsibility.

A key part of the role is to build and maintain a global service support framework, connecting workshops and field service teams with a structured network of experts and enabling knowledge sharing across the service community.

Location

This role is open globally, with preferred locations in our key service locations: Vittuone (Italy), Helsinki (Finland), Spain (Madrid) or Västerås (Sweden). The work model is hybrid #LI-hybrid, with international travel required, depending on business needs.

Key Responsibilities

• Define and develop global standards, processes, and best practices for workshop and field service operations
• Lead the certification and audit framework for ABB and 3rd party workshops, ensuring compliance and continuous improvement
• Establish and develop a global network of certified workshops, including onboarding and capability development
• Build and maintain a global support framework, connecting teams with a structured network of experts
• Work closely with Regional Service Managers to align priorities and direction, and partner with local service units to implement improvement plans, strengthening capabilities and contributing to regional business performance
• Support program tracking and cross-functional coordination to ensure alignment with service strategy

Qualifications

• Degree in Engineering or equivalent experience in Service Management or Operations
• 10+ years of experience in a technical, service, or engineering role in an international or matrix organization
• Strong understanding of motors and generators or rotating equipment and related service practices
• Experience with certification processes, audits, compliance frameworks, and quality standards
• Experience in developing service networks, workshop capabilities, or global service programs
• Strong stakeholder management and ability to influence without direct authority
• Fluency in English, with willingness to travel internationally as per business needs

What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Call to action

Think bigger. This is where bold ideas meet unstoppable progress, teams initiate what’s next, and we’re engineered to outrun, together. Run What Runs the World.

• #ABBCareers
• #RunwithABB
• #Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe.

This opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.

The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.