Key Account Manager

Build winning retail partnerships, drive growth, and help shape the future of Flora Food Group across Finland’s leading grocery customers.

Position: Key Account Manager
Location: Helsinki, Finland, Hybrid


About the position  

As Key Account Manager, you will play a key role in driving Flora Food Group's growth across Finland by developing strong customer partnerships and delivering commercial excellence.

Reporting to the Senior Key Account Manager Finland, you will manage strategic retail customers, own customer-specific business plans, and work closely with cross-functional teams to unlock growth opportunities. You will also lead an outsourced field sales team, ensuring excellent execution in-store and helping bring our commercial plans to life.

This is an exciting opportunity for an ambitious FMCG professional who enjoys combining customer management, commercial ownership, analytics, and collaboration to deliver results.

Key Responsibilities Include:

Customer & Account Management

• Build and develop long-term partnerships with key retail customers.


• Lead trade window discussions and promotional negotiations.


• Own and manage customer P&Ls, ensuring delivery of commercial targets.


• Develop and execute customer-specific business plans aligned to Flora Food Group priorities.


• Conduct regular business reviews and identify growth opportunities through strong customer understanding and market knowledge.


• Leverage your understanding of the Finnish retail landscape to support customer and category growth.

Field Sales Leadership

• Lead and coach an outsourced field sales team.


• Set clear priorities, objectives, and KPIs.


• Ensure high-quality execution and in-store excellence.


• Monitor performance and identify opportunities for continuous improvement.

Cross-Functional Collaboration

• Partner closely with Marketing, Category Management, Supply Chain, and Finance teams.


• Translate commercial strategy and customer insights into actionable plans.


• Act as a key link between customers and internal stakeholders to ensure alignment and delivery.

Data-Driven Business Management

• Monitor sales performance, promotions, category trends, and customer results.


• Use analytics and insight to identify opportunities, risks, and recommended actions.


• Utilise commercial tools, retailer systems, and dashboards to support decision-making and business performance.

So, what does it take to be successful in this role?

We're looking for a commercially minded, solution-oriented professional who thrives in a collaborative FMCG environment and enjoys building strong customer relationships.

Experience & Expertise

• 2–4 years of experience in Key Account Management or another commercial FMCG role.


• Good understanding of the Finnish grocery retail landscape.


• Experience managing customer relationships and delivering commercial objectives.


• Exposure to customer planning, promotions, forecasting, or category-driven selling.

Solution Focused

• Quickly understands business challenges and turns insight into action.


• Continuously looks for opportunities to improve performance and ways of working.


• Comfortable operating in a fast-moving environment while maintaining high standards.

Ownership Mindset

• Takes accountability for results and follows through on commitments.


• Proactively identifies risks, opportunities, and actions required to improve outcomes.


• Demonstrates initiative and a strong sense of responsibility for delivering value.

Strong Collaborator

• Builds effective relationships across teams and functions.


• Works collaboratively with customers, field sales teams, and internal stakeholders.


• Creates alignment and drives progress through strong communication and partnership.

Analytical & Commercial Capability

• Comfortable working with data, reports, and business analytics.


• Able to translate data into clear actions and recommendations.


• Strong commercial awareness and understanding of business drivers.

Languages

• Fluent Finnish and English are essential.

What’s next?

If you're ready to build strategic customer partnerships, develop your commercial career, and play a key role in Flora Food Group's growth journey in Finland, we'd love to hear from you.

Application Deadline: 26th June 2026

For questions, reach out to Richard Hodgson, Talent Acquisition, via WhatsApp at +44(0)7884 603 724 or email at [email protected]

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.  

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.  

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.