Manager Support Lead

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: with our heart in Finland, we make every journey better, today and tomorrow. Our identity and service mindset stems from our iconic brand’s Nordic heritage. Our values – Commitment to care, Working Together, Simplicity and Courage – guide us in everything we do. 

People Services is the frontline of Finnair’s People & Culture function. We provide handson support for managers across the employee lifecycle, keep HR processes, tools and instructions clear and uptodate, and bring Finnair’s strategy, values and One Crew People plan to life, together with HR colleagues and business stakeholders. 

We are now looking for a 
 
MANAGER SUPPORT LEAD 
 
to help Finnair managers succeed in their daily people leadership. In this role, you’ll be the first point of contact for manager level HR topics, coach people leaders, and ensure our HR processes, tools and instructions are smooth, clear and up to date. You’ll work in the Manager Support team within People Services and collaborate closely with the wider People & Culture community to continuously improve how we support our managers. 

What you’ll do:

• Support managers across the employee lifecycle (onboarding, performance, development, wellbeing, offboarding).

• Coach people leaders and strengthen Finnair’s leadership culture.

• Manage and improve selected HR processes and manager facing instructions.

• Develop and refine our Manager Support service concept and SLAs.

• Work cross functionally with P&C teams to ensure timely, high-quality HR support to managers.

What we expect:

•  3–5 years of experience working as a HR generalist or equivalent.

• Strong coaching, communication and collaboration skills.

• Ability to drive change and develop processes.

• Proactive, structured and solution oriented way of working.

• Knowledge of HR systems (Workday experience considered an asset).

• Bachelor’s or Master’s degree in a relevant field.

We believe a strong fit for this role is someone who enjoys coaching managers, is energized by improving processes and service models, and thrives in a dynamic environment where collaboration, ownership and continuous development are essential. 

Are you ready for the challenge and want to join our team? Submit your application with your CV and cover letter no later than Sunday, 1 February 2026. 

For more information, please contact Tiina Aavamaa (Head of Manager Support) by email t[email protected] or by phone +358 40 7210813 on the specified hours stated below: 

• Friday, 23 January between 12-14 

• Monday, 26 January between 13-16