Technical & Business Operations Manager

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for leading a team of support engineers, ensuring smooth day to day BSS production operations, acting as the primary interface with the customer, and providing clear reporting, communication, and technical guidance.

What will your job look like?

• You will apply your project management and leadership expertise to ensure that your team meets scope, quality, time, and budget targets.


• You will be accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project—while also being responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs.


• As an expert people manager, you will be tasked to for attracting, developing, and retaining talent to build and maintain an effective team.


• You will use your quality knowledge to predict risks (quality, timeline, and budget) and take necessary mitigation measures that lead to high-quality production, stable BAU, and predictable operations.


• You will manage relationships efficiently and communicate with key stakeholders to ensure that production support is not only aligned with the customer requirements, but also adds value to their business.


• You will be able to display your in-depth technical and hands-on knowledge of operation systems, serving as a professional authority, and leading the team during adversity.


• You will be able demonstrate innovative with process and product engineering, while promoting Kaizen principles in project processes and deliverables, as well as setting up foundation practices and standard operation procedures.


• You will prioritize activities (self, team, external) to understand and implement reuse of best practices and follow up on them.


• You will have the opportunity to plan the implementation process to mitigate the impact of differences between the future and current state, and be part of the PRR committee.


• You will support the execution of plans with related employees, managers, and business leaders, analyze failed CCs, and implement lessons learned.


• You will ensure production readiness for new releases (part of the approval chain of the PRR committee) and own the monitoring (planning, requirements, analyzing, defining levels, and so on).                                                                                                                        

All you need is...

• 7+ years of experience in BSS Operations, Production Support, or similar roles.


• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).


• Proven experience managing teams of 5 - 15 people in a telecom or enterprise environment.


• Strong background in software development, system operations, or technical leadership.


• Understanding of system architecture and production support processes.


• Experience working with monitoring tools such as Grafana, Prometheus, and Kibana.


• Ability to manage escalations, run incident bridges, and communicate status effectively.


• Strong customer facing communication skills (written and verbal).


• Ability to analyze production issues, coordinate root cause investigations, and drive long-term solutions.


• Experience preparing operational reports, dashboards, and SLA performance summaries.


• Understand customer business and customer needs.


• Experience with AI based productivity tools and automation solutions.


• Proficiency in English communication, both written and verbal.

Good to have:

• Understanding of REST APIs, SQL/NoSQL databases, and Unix/Linux environments.


• Knowledge of CI/CD, DevOps, and ITIL processes.

Why you will love this job:

• You will be a total influencer and trusted advisor across functional teams to make sure the business is achieving goals on a strategic level.


• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.


• You will have the opportunity to work in multinational environment for the global market leader in its field.