Summer jobs at Metsä Group - Summer Trainee, Technical Customer Service, Metsä Board

Metsä Board

Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group's paperboard business Metsä Board produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board’s shares are listed on the Nasdaq Helsinki. 

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall.

This recruitment is carried out anonymously.

Summer jobs at Metsä Group - Summer Trainee, Technical Customer Service, Metsä Board

What kind of summer job awaits you?

We are looking for 2 Summer Trainees to our Technical Customer Service team in Finland; one trainee for the Customer Feedback Centre (CFC) in Äänekoski and another trainee for the Mill Technical Customer Service.  In the latter role you can be located in Äänekoski, Simpele or Kyröskoski.

Team members are situated in following Metsä Board paperboard mills in Finland (Äänekoski, Simpele, Kyröskoski) and Sweden, Husum. In these positions you will report to Technical Customer Service Manager.

Customer Feedback Center (CFC) in Äänekoski is responsible for complaint handling process in Europe.

Your role in Customer Feedback Centre (CFC) would be

• Create complaints in SAP
• Answer customers and ask for more details if needed
• Ask for samples and ensure that they are sent to mills
• Ensure that complaint handling starts at the mills and answers of accepted and declined complaints are received
• Ensure customer gets an answer in complaint politely and as soon as possible
• Ensure customer compensations are compensated
• Ensure materials are taken back if needed and status changed
• Follow-up and update complaints in SAP

Mill Technical Customer Service is more responsible for investigating the complaint in co-operation with the production unit.

Your role in Mill Technical Customer Service would be

• Start complaint handling
• Ensure samples are received and studied
• Ensure TIPS and OMS is used in complaint handling and try to find reasons for complaint
• Look for help and discuss matters with development, production people to find the root cause
• Accept or reject claims
• Ensure that there is enough discussion within account team especially in unclear cases
• Answer customers directly (Americas, APAC) or via CFC (Europe) and ask for more details if needed
• Ensure customer gets an answer in complaint politely and as soon as possible
• Follow-up and update complaints in SAP

You will learn how to handle claims and you will learn a lot of paperboard products. How they are used by our customers, but also about our paperboard processes. You will get a lot of practise in English language.

Work is from Monday to Friday – normal office hours with some flexibility with remote working possibilities.

This is an interesting position to get to know international paperboard business and work with professionals in the industry.

What are we expecting of you?

The summer job is well suited for a student of, for example, process engineering, chemical engineering, supply chain, industrial engineering and management at university or college level. We hope that you have already some years of studying covered.

We expect you to be reliable, flexible, proactive and cooperative. We value your ability to work independently, and your willingness to learn and develop on the job.

We hope that you have previous experience from the area of production and/or complaint handling. Experience with MES system (e.g. TIPS) and SAP R/3 systems would be an advantage. Fluency in English is required. We also require Finnish language skills at the Finnish mills and Swedish language skills at the Husum mill in Sweden as you need to be able to talk with production people.

We hope you could start in May and continue until August.

Start your career with a summer job at Metsä Group!

A meaningful career ahead – join us and grow into a top specialist. Metsä Group doesn’t hesitate to give opportunities to young professionals or recent graduates. We encourage continuous learning and professional development. You’ll be given more responsibility when you’re ready for it. Our renewable products and environmentally sustainable mills, as well as our important efforts to ensure forest biodiversity, are key to society’s transition to a fossil-free future.

We guarantee all our summer employees a comprehensive orientation, meaningful work tasks, a supportive team, and fair pay.  Watch videos of our previous summer employees’ experiences on our website and on Instagram @metsagroup – you’ll find their stories in the highlights under #KesäMetsässä.

Anonymous recruitment puts everyone on an equal footing

We want to ensure that every applicant has an equal opportunity to be selected for a summer job at Metsä Group. That’s why this recruitment process is anonymous. Your name and contact details will only become visible if you are invited to an interview.

You are not expected to have previous experience with our company, and personal contacts or relationships will not influence the selection process. We primarily offer summer jobs to students and recent graduates.

Our system will guide you through the application process. The questions on the application form will help you present your skills and experience anonymously. Answer all questions carefully.

How to apply? 

You can find more information about the summer recruitment, job areas and locations on our website. Don’t hesitate to call us if you have any questions about the position or the recruitment process. For more information about the positions, please contact

• Sanna Heimonen (CFC related role) by phone  +358 (40) 3532157 on Fridays during January between 10.00-12.00 (EET).
• Aliisa Lankinen (Mill Technical Customer Service-related role) by phone +358 (50) 4900992 on 12.1.2026 between 12.00 – 14.00 (EET) and on 14.1.2026 or 21.1.2026  between 14.00 – 16.00 (EET)

Fill in your application as soon as possible, by 15 February 2026 at the latest. We process applications and select summer employees already during the application period. 

If you create a candidate account on our career page, you will be able to use the same application form for other summer jobs as well.

We wish you the best of luck!