Customer Success Manager

Make a real impact in cyber

We’re partnering with an ambitious, international cybersecurity
software company that helps organisations manage high-pressure,
business-critical security challenges.

Following strong growth across Europe and beyond, the
business is investing in its Customer Success function and is looking for a
commercially minded, customer-obsessed CSMs to join
the team.

This is not a “check-in and chase tickets” CSM role. You’ll
own meaningful customer relationships, get under the skin of how clients work,
and help them turn a powerful software platform into measurable operational
value.

What you’ll be doing

• Managing
  a portfolio of internatioal enterprise customers across the
  subscription lifecycle
  
• Leading
  structured onboarding, discovery and success planning
  
• Building
  trusted relationships with technical and senior business stakeholders
  
• Driving
  product adoption, retention and expansion opportunities
  
• Running
  thoughtful, well-prepared customer meetings - with real discovery, clear
  actions and commercial focus
  
• Partnering
  with Sales, Support and Product teams to solve customer challenges and
  identify growth opportunities
  
• Using
  customer insight to improve account plans, renewals and the overall
  customer experience
  

What we’re looking for

You could be a great fit if you are:

• An
  experienced Customer Success Manager, Account Manager or Technical
  Account Manager from a B2B SaaS environment
  
• Comfortable
  owning both customer outcomes and commercial conversations
  
• Naturally
  curious - you ask great questions, understand the bigger picture and don’t
  settle for surface-level answers
  
• Organised,
  proactive and able to bring structure to a fast-moving environment
  
• Interested
  in cybersecurity, technical products or complex customer environments
  
• Fluent
  in English; French is strongly preferred for the Paris-based position
  

Why consider it?

• A
  high-impact role in a business operating in a resilient, rapidly evolving
  market
  
• International
  exposure and enterprise-level customer relationships
  
• A
  chance to help shape a growing Customer Success organisation - not just
  inherit a playbook
  
• Strong
  earning potential, with a package designed to reward retention and growth
  
• A
  collaborative team that values ownership, pace and customer impact
  

Interested in a confidential conversation? Get in touch.