Digital Sales Support and CRM Business Analyst

Purpose

Part of the sales excellence team inside the Digital Payment Services, the position consist in supports the business teams in guiding internal processes and tools evolution, providing business analysis and monitoring the business activity

Key Missions

Digital Business Line

• Manage sales process (Bid no Bid, Offer review)


• Manage Digital pipeline data (order intake, Business  Development metrics)


• Manage Digital business reporting (ARR, SaaS metrics)


• Ensure data accuracy, consistency and reliability 

CRM

• Builds Dashboard to monitor sales activity


• Gather, analyze, and formalize business requirements from sales and other stakeholders


• Translate business needs into functional CRM specifications


• Participate in change management related to CRM and sales processes


• Identify process gaps, inefficiencies, and improvement opportunities


• Support CRM enhancements, upgrades, and new feature implementations


• Builds and delivers training for CRM users on tools and processes

Profile & Other Information

Required skills and experience

• 2 to 3 years of experiences as a CRM Business Analyst, Sales Operations Analyst, or similar role


• Strong analytical mindset and attention to detail


• Ability to communicate effectively with both business and technical stakeholders


• Good level of English (B2 level is a minimum)

Nice to have

• Knowledge of CRM systems


• Solid understanding of B2B sales processes and commercial workflows


• Knowledge of CRM reporting tools and dashboards


• Experience working in a fast-paced or scaling environment