Head of Paris IT Support (H/F)

Responsible for all Paris Support IT activities and backup dedicated CEO & Chairman support.

Key duties and responsibilities:

IT Support

• Provide technical support jointly with the Global IT Support team on all IT Systems used by company staff. Including : 

  • Service followup for IT support through ticketeting tool service.

  • Provide training to SCOR user on new systems.

  • Identify issues and ensure temporary workaround to the business until resolution.

  • Escalation of issues directly to tech teams responsible for each domain 
  • Project management to implement IT strategy for Paris site (and sites supported through Paris) – Windows 10, Safenet, Office 365, proxy rollout, U drive, Laptops. It also includes supporting IT team during the various phases of projects from collecting requirements to user testing and acceptance. 
• Provide dedicated IT Support to the Chairman & CEO Office (main contacts for all IT related activities, including travel to personal houses)
• Manage asset : 

  • Manage Communication and Portable device lifecycles including evaluation, purchasing, and recycling: Evaluate (together with back-office team, service provider), propose, buy, install, and maintain HW/SW installations at customer site.

  • Maintain Configuration Management Database (CMDB)

Visio Conference (VC) Support

• Provide VC Support as L2 if needed jointly with the Global IT Support team
• Provide dedicated VC Support to the Chairman Office.
• Point of contact for VC issue Escalation 

• Maintain Configuration Management Database (CMDB)

• Provide training to SCOR users on VC systems 

• Point of contact for VC SCOR partners

Management

• Coordination of the relationship with Paris Support supplier including daily activity and contract.

• Ensure outsourced KPI, SLA and XLA are implemented appropriately by the supplier

• Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Support/Account management processes / procedures and system support documentation.

• Co-Responsible with the head of EMEA IT Support for internal audits’ answer on IT support activity

• Point of contact between all SCOR teams for IT support related activity

Orders / Budget

• Co-Responsible with the head of EMEA IT Support for all Paris IT orders (software licenses, computers, monitors, smartphones...)
• Co-Responsible with the head of EMEA IT Support of his budget (IT orders, Artemys HNO, Orange, etc…)
• Co-Responsible with the head of EMEA IT Support to negotiate best prices to mix quality and budget management for SCOR for all providers

Various

• May travel if needed in managed location by Paris IT Support (Brussels, Moscow, Madrid)

• Have a good communication with users

Skills and experience required 

Experience / Training required:

N/A

Personal skills 

Ability to work independently and in pairs

Spirit of analysis and synthesis

Curiosity / open-mindedness / strength of proposal

Sense of contact and service

Demonstrate rigor and organization (respect for deadlines, reliability, reporting, etc.)

Situation intelligence

Skills

Windows 10 & 11

MacOS / MacBook

iPhone / Samsung

Office 365

PowerShell

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