Head of Seller success France & Italy

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role & team

This leadership role leads the entire B2C seller performance agenda for FRIT. It includes coordinating sellers, commercial trading, incentives, and seller marketing activity. The role focuses strongly on profitable GMV growth and delivering an outstanding seller experience. The role is highly strategic and hands-on, operating in a matrix with global functions while being the regional reference point for professional sellers in France and Italy. You will report directly to the C2C & Seller success director, and have a small team to run.

What you will accomplish

• Own B2C sellers portfolio management and performance : define the strategy, segmentation and performance framework, ensuring clear growth plans by segment and category.

• Lead the trading and incentives agenda (pricing, promotions, incentive programs, deals, seasonal campaigns) to deliver GMV, margin and inventory health targets while maintaining a high-quality buyer and seller experience.

• Set and implement the B2C seller marketing strategy, crafting always-on and campaign-based programs that acquire, activate and retain high-value B2C sellers.

• Represent FRIT B2C sellers in global forums, developing roadmaps, policies and experiences that unlock growth for commercial vendors while balancing risk, trust and compliance.

• Build and lead a small, high-performing cross-functional pod (direct and dotted-line) across trading, seller marketing and account management, ensuring clarity of priorities, operating rhythm and accountability on critical metrics (GMV, revenue, active sellers, NPS/CSAT).

• Act as a senior point of escalation and thought partner for country/category leaders on B2C topics (e.g., performance issues, category opportunities, competition moves), turning issues into structured action plans.

• Drive continuous improvement of seller journeys and processes across the French and Italian markets. Partner with Product, GCX, Risk, Finance, and Legal to simplify, scale, and standardize where it makes sense.

What you will bring

• Proven experience (+12) in e-commerce/marketplaces, top-tier consulting, or commercial / trading roles, with a proven track record of driving revenue and margin through data-led decision making and experimentation.

• Demonstrated experience leading multi-country or multi-market portfolios, ideally including France and/or Italy, and working effectively in a global matrix environment.

• Strong commercial and trading competence: you are comfortable owning GMV and margin levers, crafting incentives, promotions and marketing programs, and evaluating return on investment across channels and segments.

• Shown ability to translate insights into action: you can structure ambiguous problems, size opportunities, run tests and iterate quickly with clear success metrics.

• Required proficiency in French and English (written and spoken); additional European languages are a plus.

• Based in France, with the ability to travel between markets and to eBay hubs as needed.

• A self-starter, highly autonomous and hands-on leader who is comfortable operating with limited structure, setting direction and building momentum across teams without formal authority.

• Strong partner management and communication skills, able to simplify complex topics, influence senior leaders and align diverse teams around a clear plan.

• People leadership experience (direct or matrix) with an emphasis on mentoring, feedback, and inclusion. This involves crafting an environment where diverse perspectives are valued and performance remains transparent.

#LI-SI1

#LI-Hybrid

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.