ICT Program Director

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About the opportunity

We are looking for an Information and Communication Technology (ICT) Program Director (PD) who will lead number of projects in the CSS (Cloud Software Services) Core Networks and Mission Critical Networks domain towards its goal in terms of scope, time, costs, and quality in accordance with the agreement made with the internal stakeholders. You will ensure that a contract for products and/or services is delivered to the satisfaction of Customer and Ericsson. To be successful, you will record details and clarify the project scope, secure the necessary resources and plan and monitor all necessary activities. Depending on the project category and complexity, you will be active participant in the project governance group and engage Stakeholders.

What you will do:

• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.), become a sort of Ericsson "agent" at to increase the customer's trust in Ericsson as a Partner.


• Manage projects operational relationships with the customer, arranging meetings, ensuring a high level of customer satisfaction.


• Be responsible for contract fulfillment, establish the program organization, the project plan baseline, clarify scope and secure vital resources at the right cost level and supervise all activities.


• Manage conflicts and critical issues within a program.


• Manage program scope and change requests meticulously, ensuring all changes are assessed for impact, approved through proper governance, and fully documented with supporting evidence to maintain transparency and audit readiness.


• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning.


• Support organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.


• Provide strong leadership to drive cross-functional teams and program success.


• Handle project finance: ensure financial system monitoring


• Drive improvement activities related to risk assessments and risk management


• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities


• Mentor the project team and support their professional growth

What you will bring:

• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent


• Proven track record in leading large Transformation Programs in Operators within ICT, Core Networks domains


• Mission Critical Networks knowledge and experience


• Demonstrable experience: substantial successful project and/or program manager deliveries; or equivalent leadership role within ICT sector


• Domain and Technology experience: Core Networks and Mission Critical Networks


• Areas of Expertise: 5G Core, Mission Critical solutions for all MCN verticals, IMS, Cloud


• Certification: PMI© project manager certification (PMP) or equivalent


• Proven problem-solving skills and good in written & spoken communication


• Customer focused and desire understand business and customer needs


• Professional attitude with solid ability to prioritize, manage time and deliver results


• Good team player with high interpersonal skills


• Strong Leadership Skills are required


• Proficiency in English and French