Ing. Produit

CONNAISSANCES PROFESSIONNELLES
DIPLOME(S) ET/OU EXPERIENCE(S)

Niveau Bac +5 dans le domaine technique ou ingénierie souhaité et/ou 5 ans d’expérience significative souhaitée

CONNAISSANCE(S) SPECIFIQUE(S)

Compétence(s) technique(s)
Connaissance approfondie des produits (gamme, fonctionnalités, etc.)
Connaissance approfondie dans le domaine technique (mécanique, électrique, électrotechnique, hydraulique, etc.)
Connaissance générale des outils informatiques et systèmes d’information
Connaissance intermédiaire avancée en anglais (B2)

Compétence(s) comportementale(s)

Rigueur
Capacité d'analyse Ecoute active Persévérance
Sens relationnel Pédagogie Esprit d’équipe

JOB PURPOSE

On the basis of activities assigned by his/her hierarchy, the product engineer provides support (expertise, training, etc.) to operational teams and users, on a range of products.
He/she is a privileged technical contact between operational teams and the manufacturer.

Job Description

SIGNIFICANT ACTIVITIES

Technical expertise

- Source, synthesize and disseminate technical product information (developments, applications, catalogs, etc.)
- Act as a technical reference for internal and external stakeholders and intervene on customer installations (technical support, diagnostics, etc.)
- Ensure the technical proposal of service and maintenance offers
- Participate in the appraisal of complex litigation cases based on expert appraisals, in collaboration with the Service Department
- Support purchasing teams by providing technical expertise to rationalize purchasing strategy (suppliers, costs, etc.)
- Contribute to the continuous improvement of products and be a driving force in solving technical problems, in collaboration with the manufacturer
- Monitor technical developments (applications, functionalities, etc.)

Operational support

- Help support operational teams (technical data sheets, maintenance, etc.) on a product range
- Retrieve and track product operating procedures and maintenance plans

Manufacturer support

- Be the privileged contact the builder (information information reporting, etc.)
- Make the technical case for warranties and present the inherent costs to the manufacturer

Technical training

- Design and run internal and external training courses (operational teams, customers, etc.) on the product range (functionalities, developments, etc.)
- Participate in the continuous improvement of the technical training offer

RESPONSIBILITIES AND SCOPE FOR ACTION

- Accompany and support internal and external stakeholders on a range of products
- Contribute to the training of internal and external stakeholders on a range of products
- Contribute to optimizing product maintenance
- Manage and negotiate requests for exceptional financial contributions from the manufacturer
- Act as a privileged contact for internal and external stakeholders (manufacturers, customers, operational teams, etc.)
- Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

5 years' higher education in a technical or engineering field and/or 5 years' significant experience preferred

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

- In-depth product knowledge (range, features, etc.)
- Knowledge in-depth in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)
- General knowledge of IT tools and information systems
- Advanced intermediate English (B2)

Behavioral skill(s)

- Rigor
- Analytical skills
- Active listening
- Perseverance
- Interpersonal skills
- Pedagogy
- Team spirit