Learning Delivery Manager Deloitte University EMEA F/H

The Learning Delivery Manager leads the execution of diverse learning programmes, reinforcing Deloitte's culture and values.

As a key member of the Delivery Management team, the Learning Delivery Manager will ensure a memorable and exceptional development experience and coordinate with various teams and stakeholders to achieve business and learning objectives for each programme delivery.

Role description

Programme execution & operations

• Manages end-to-end programme delivery from pre-programme logistics to post-programme evaluation, ensuring a seamless and impactful experience for participants and faculty
• Ensures delivery meets business outcomes and learning objectives
• Supports agile, local and exceptional programme deliveries across EMEA (virtual and onsite)
• Leads delivery teams (Junior Delivery Managers, coordinators, vendors)
• Leads onboarding and ongoing support of facilitators, Deans, speakers and mentors
• Facilitates briefings, plenaries and daily debriefs
• Handles escalations from delegates and faculty
• Evaluates facilitator performance and provides feedback to drive continuous improvement
• Ensures optimal delegate-to-facilitator ratios and manages last-minute changes (replacements, cancellations)
• Oversees onsite opening and closing of programme deliveries
• Acts as onsite escalation point for incidents, emergencies and ethical issues
• Reviews evaluations, tracks metrics and drives continuous improvement

Leadership & collaboration

• Builds strong relationships across DU EMEA, member firms, faculty, Châteauform and service providers
• Coordinates with geography learning leaders to confirm attendance and delegate nominations
• Partners with Curriculum Managers to implement programme updates and enhance learning impact
• Collects and analyses feedback from participants and faculty
• Shares insights and recommendations to improve delivery quality
• Ensures clear communication of programme objectives and content to facilitators

Financial stewardship

• Manages programme budgets with ownership mindset
• Tracks spend against financial plans and ensures compliance
• Escalates deviations or discrepancies when required
• Reviews and approves supplier invoices
• Identifies cost optimisation and process improvement opportunities

Industry curriculum

• Oversees coordination across programmes during Industry weeks
• Selects and schedules vendors for cross-programme networking activities
• Collaborates with Industry Deans to prepare speakers and ensure session design is followed
• Manages Spotlight sessions: speaker onboarding, facilitation, AV setup and hosting
• Manages simulations and learning activities with external vendors and stakeholders

Skills

• Minimum of 5 years of experience in a learning & development role.
• Proven experience managing and delivering learning programmes in a cross-cultural environment.
• Experience working with Deloitte EMEA member firms learning teams is highly desirable.

Education & languages

• Bachelor's degree in learning or a related field or equivalent experience.
• Fluency in English is required. French is an advantage.

Personality

We are looking for a candidate who:

• Is goal-oriented with a focus on driving value for DU EMEA through innovation.
• Demonstrates effective planning and organizing, using systematic processes to achieve goals.
• A master of the learning experience, understanding and considering the experiences, needs, and aspirations of learners to facilitate or improve learning and development.
• Exhibits advanced managing change & ambiguity, with the ability to make decisions, take action, and motivate others during times of uncertainty and change.
• Possesses mastery in storytelling, communicating in a compelling narrative to demonstrate value.

Additional information

• Location: Flexible, working remote, any Deloitte office location with frequent travel to Deloitte University EMEA facility in Bailly-Romainvilliers required.
• Contract type: Full-time, permanent.
• Start date: As soon as possible.
• Application: Please submit your CV and cover letter in English.
• Application deadline: June 30th, 2026.

Why join us?

• Develop professionally in an international, multicultural environment.

• Gain hands-on experience with advanced analytics tools and innovative digital technologies.

• Collaborate with a diverse and talented team across EMEA.

• Contribute to shaping the future of analytics at Deloitte University EMEA.

Join us in shaping the future of leadership development at Deloitte University EMEA!

Applications should be sent to Claire Acquart, Ophélie Parmentier, and Emma Randjelovic.