Middle Officer (Guarantee)

The Operations Department is responsible for managing the operations performed in Paris but also for monitoring the relationship with EOD EMEA as for the Hub and spoke process (Paris operations outsourced in London). The Operations Department is also handling and keeping customers’ important documents.

This department comprises 3 sub departments:

• Customer Team
• Business Operation Team
• Quality Assurance Team

MAIN PURPOSE AND ACCOUNTABILITY OF THE POSITION

Within Operations Dept, Customer Team is responsible for the day-to-day processing of banking products such as Guarantees, Loans, Term Deposits, Customer Profile Maintenance and KYC  Adhoc while ensuring full compliance with internal MUFG procedures, banking industry standards and applicable regulation.

Customer Team also acts as a key intermediary between the Front Office (clients, RMs) and the back-office teams based in London branch (Hub & Spoke back-office) and is ensuring quality and performance expected is met.

KEY RESPONSIBILITIES

• Manage Guarantee requests for the Corporate Banking Division for EMEA (market guarantees, financial guarantees and counter-guarantees).
• May work on other back-office tasks in support of banking operations (Loans, Term Deposits, customer profile maintenance, KYC, various administrative tasks etc)
• Proactively identify opportunities to streamline and improve existing operations processes & workflows
• Lead or actively contribute to cross-dept projects (new product, task transfer, new flow set up etc)
• Document and keep internal procedures up to date in line with regulatory or internal change
• Monitor the Customer Team service mailbox and ensure timely processing of all requests from other departments (Paris & other branches)
• Provide the technical support and advice to our customers by liaising with the dedicated relationship managers.
• Act as an intermediary between the London back-office (H&S), clients and account managers of the JCIB and GCIB department (Front office)
• Report any issue or incident to the Department Head in a timely manner
• Ensure all procedures in accordance with the requirement from MUFG and relevant local laws to the department are fully accomplished.

WORK EXPERIENCE, SKILLS & PERSONAL REQUIREMENTS

Work Experience :

• Guarantees/trade finance banking experience (at least 3 years)

  Exposure to project management  or cross-dept coordination is desirable

Personal requirements :

• Excellent interpersonal & communication skills (internal stakeholders & customers) – Fluent in French & English (written & spoken)

• The ability to operate with urgency and prioritise work accordingly

• Continuous improvement mindset : critical thinking and ability to put forward solutions

• Strong problem-solving skills with a good attention to detail & accuracy