Onsite IT Support Engineers L1 / L2 / L3

Job Description

We are looking for experienced Onsite IT Support Engineers (L1, L2 and L3) to support enterprise IT operations across multiple locations in France and Hungary.

The engineers will provide onsite technical support covering end-user computing, workplace technologies, collaboration systems, mobile devices, network connectivity, asset management and related infrastructure services.

Candidates should have strong communication skills in English, along with intermediate proficiency in the respective local language (French or Hungarian). Native-level local language proficiency is not mandatory.

Key Responsibilities

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  Troubleshooting laptops, desktops, docking stations, monitors and peripherals

  
  


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  Windows OS, application and hardware support

  
  


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  IMAC activities – Install, Move, Add and Change

  
  


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  VIP and Executive IT support

  
  


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  Meeting room and collaboration technology support

  
  


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  Mobile device provisioning and incident support

  
  


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  LAN patching, Wi-Fi, VLAN and physical connectivity support

  
  


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  Hands & Eyes support for network and infrastructure teams

  
  


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  OT/Shopfloor support, including production PCs, HMIs and manufacturing workstations

  
  


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  IT kiosk and walk-in end-user support

  
  


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  CMDB updates and IT asset lifecycle management

  
  


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  Hardware imaging, deployment and replacement

  
  


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  Warranty and RMA coordination

  
  


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  Stock, inventory and logistics management

  
  


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  Equipment return, secure data erasure and disposal coordination

  
  

Candidate Requirements

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  Relevant experience in enterprise IT/Desktop/Field Support

  
  


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  Strong troubleshooting and problem-solving skills

  
  


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  Experience supporting Windows devices and enterprise workplace technologies

  
  


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  Good English communication skills

  
  


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  Intermediate or higher proficiency in French for France-based roles or Hungarian for Hungary-based roles

  
  


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  Ability to provide onsite support

  
  


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  Candidates currently based in France or Hungary are preferred

  
  


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  L2/L3 candidates should have experience with advanced troubleshooting, VIP support, collaboration technologies, networking and infrastructure support

  
  

Application Details

Interested candidates should submit their updated CV along with:

Current Location | Applying Level (L1/L2/L3) | Language Proficiency | Availability | Expected Rate

Email: [email protected]

Suggested skills/tags:
Desktop Support, IT Support, EUC, Field Support, Windows 11, Hardware Support, IMAC, VIP Support, Network Support, Meeting Room Support, IT Asset Management, L1 Support, L2 Support, L3 Support.