Onsite Support Specialist (Rueil-Malmaison, French, English, full time)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

We are currently looking for an experienced Onsite Support Engineer to join our team nearby Paris, in Rueil-Malmaison, France. A great opportunity to work in the IT field with exposure to new technologies and international environment. The opportunity has a strong focus on service orientation.

Tasks and Responsibilities:

• Maintain the integrity of all computer workstations and associated software within the organization
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company's desktop infrastructure
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Resolve software, hardware and device issues reported by the end users
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to technical issues involving Connect client
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Work with the project management team on PC builds and network equipment deployments
• Troubleshoot PC connectivity issues
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Document and update the local client environment
• Escalate service issues when required
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
• Oversee the maintenance and tracking of assets
• Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software applications
• Active participation in the on-boarding of new team members
• Point of contact in relationship with Mobility provider
• Mobility fleet management: voice & data subscriptions, devices (mobile phones, tablets)
• Point of contact in relationship with fixed telephony provider
• Fixed-line voice & data infrastructure management: IP-PBX, desk phones, internal & external routing
• Restage all computers with Alcon Image for best performance and extra free local storage space
• Onsite replacement of swollen HP batteries – minimal downtime for the user

• A strong understanding of Information Technology; trends, products and solutions
• Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians
• Knowledge of business development, especially spotting and developing business opportunities with the customer
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Excellent communication and negotiation skills with strong service orientation
• Willingness to travel when required
• Multitasking as well as ability to “think outside of the box”
• Fluent in English and native or near-native in French
• Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks and projects
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary